Kmart - Kmart | Glassdoor
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There are newer employer reviews for Kmart

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"Kmart"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Assistant Store Manager in New York, NY
Current Employee - Assistant Store Manager in New York, NY
Doesn't Recommend
Neutral Outlook

I have been working at Kmart full-time (More than 3 years)

Pros

Good store management. Tries very hard to show the culture of caring.

Cons

The company continues "evolve" and doesn't seem to understand the human element.

Advice to Management

Start looking at the big picture. There are to many projects that are due in a week, there is so much clothing in some stores that it will never hit the floor until it goes clearance. The RVP's and up make many decisions that have no direct impact on the customer experience. The SYWR card. Great idea, but it needs to be a card too, not exclusively paperless. We are losing many opportunities to gain new users, by requiring a email address. Spend some real time in a store. Not on a visit where it is all pomp and circumstance. Do it as they do on undercover boss see what a day is really like. This company has huge potential, lets use it!

Other Employee Reviews for Kmart

  1. "Mediocre company at best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hardlines Merchandiser in Murray, UT
    Current Employee - Hardlines Merchandiser in Murray, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kmart part-time (More than a year)

    Pros

    -Some- friendly co-workers, steady hours

    Cons

    Rampant mismanagement, inability to manage employees, refusal to give full-time schedules, run-down stores, no supervision, RAISE FREEZE

    Advice to Management

    Get it together.


  2. Helpful (1)

    "Starts off good, but doesn't end well..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Ottumwa, IA
    Former Employee - Customer Service in Ottumwa, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kmart part-time (More than a year)

    Pros

    It's a good first job because it gives you experience, especially working in the Kmart environment. You get to experience customer service on a very stressful level and it also gives you experience in retail in general.

    The discount comes in handy and so does layaway.

    Some of the people I worked with were fun/good to work with.

    They were usually able to work around my schedule without conflict.

    Cons

    The lack of staff is tremendous. There's NEVER enough people working, whether it be on the floor or on the cash registers. There's all these tasks that management wants you to work on plus help customers at the same time. Most of these tasks require you to stray from your department and since there's just YOU in that department, when there's an angry customer looking for help it comes back to you because you were no where to be found.

    Communication could be WAY better. There were countless times when whoever was at the Service Desk would call for people on the floor who had just went on break.

    Kmart's technology is very out-dated.

    Raises are not applicable and there are constantly employees coming in and going out.

    The building itself is very old and I'm pretty sure if it were to go through a health inspection, they'd shut it down immediately.

    The whole idea with Rewards Cards, Replacement Plans, and Sears Credit Cards is ridiculous. They expect all employees (including employees that communicate the least with customers) to get a certain number of all of these metrics every day they work. It's hard having to constantly nag customers for these metrics and then get complained at for it because corporate wants to cram all of these "Sears Solutions" down their throat.

    Advice to Management

    GET IT TOGETHER! There's a reason why 80-some stores got closed down this past year.

There are newer employer reviews for Kmart
There are newer employer reviews for Kmart

See Most Recent

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