Kohl's - Poorly managed, inconsistent training, too much emphasis on selling credit | Glassdoor
There are newer employer reviews for Kohl's
There are newer employer reviews for Kohl's

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"Poorly managed, inconsistent training, too much emphasis on selling credit"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at Kohl's part-time

Pros

15% employee discount, 15 minute breaks (instead of the legally mandated 10), many store locations to apply to, flexible hours

Cons

Horrible training - inconsistent and incomplete. Learned how to work cash register by using a pdf file (that was out of date and had many incorrect instructions) and was put on register within a day. Will get yelled at by one manager for doing something the way another manager told you to.
Too much emphasis on selling credit - can do everything right, have stellar reviews from customers, and still be yelled at for not making credit.
Much more work than other places require for the amount of pay.

Advice to Management

Address the cons above

Other Employee Reviews for Kohl's

  1. "Best customer service policies of all major department stores"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate
    Current Employee - Customer Service Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Kohl's part-time (More than a year)

    Pros

    I really like the people I work with. Employees are given a lot of flexibility in dealing with customer's problems. Coffee maker broke after two years use? No problem! Kohl's will be happy to give you another and take back the broken one.

    Cons

    Low pay for associates. It takes a while to move up to a higher-paying position.


  2. "Kohl's has been a wonderful company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - POS Associate
    Current Employee - POS Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kohl's part-time (More than 3 years)

    Pros

    Good benefits, great work environment (depending on the store manager), yes we can policy which helps you meet the needs of your customers easily, employee empowerment, and opportunities to move up in the company.

    Cons

    Each store is very unique as far as the work environment. So they're kind of like a box of chocolates, you never know what you're going to get. It all depends on your manager and how they choose to run the store.

There are newer employer reviews for Kohl's
There are newer employer reviews for Kohl's

See Most Recent

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