Kwik Trip - The road to ... is paved with good intentions | Glassdoor
There are newer employer reviews for Kwik Trip
There are newer employer reviews for Kwik Trip

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Helpful (3)

"The road to ... is paved with good intentions"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Food Service Leader in La Crosse, WI
Current Employee - Food Service Leader in La Crosse, WI
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Kwik Trip full-time (Less than a year)

Pros

Profit sharing

Provide benefits for both full and part time co-workers

Cons

Motto “Food is our future” but treat food co-workers like second rate citizens

Moving to a part time co-worker culture sacrificing quality of food and services, when customers ask “who’s cooking” before making a purchase, you have a problem, absolutely zero time is allotted for training and by moving to part time co-workers that is just double the staff to try and train, mentor and supervise co-workers who are already at a disadvantage because of being thrown into a job they are not ready for.

Over zealous with trying to make hourly co-workers happy most time to the detriment of staffing levels. (If a co-worker asks for a day off and 10 others have also asked for the same day they all get that day off and make the rest work short staffed but the expectations do not waiver)

Absolutely no cooperation between retail and food co-workers, it is like two different countries and the only common denominator is that they share a property boundary.

District and corporate leadership does not spend any time in the store so as to know what is actually happening and the store leaders are basically beaten into shape to tell district leaders everything is wonderful

Advice to Management

Money isn’t everything

Actually take one day per month and spend with a co-worker, not running off to check e-mail, messages, walk a day in the life of… Shadow that person and try and do the job you think can be done so easily. This suggestion is for corp. and district leadership.

Review and allocate realistic staffing levels for each store and what is expected of each store, the cookie cutter approach does not work. When you add special promos, events and the like this takes staff to take care of. The hours allocated a barely enough to cover the basics let alone these extra things.

Retail and food co-workers should be cross trained so as to help promote a cooperative atmosphere in stores and to help staffing levels.

Store Leaders and Assistant Store Leaders should be required to work 2 days per month in the kitchen so as to understand what goes on rather than avoid the kitchen like the plaque. Some SL and ASL pride themselves on the fact that they do not work the kitchen. In turn Food Service Leaders should be required to work the same 2 days on the retail side to accomplish the same goal.

And the break situation needs to be re-evaluated, when you have the public in your face for 8 – 12 hours a day sometimes you need to step back and get away for a few minutes to regroup and get perspective again

Other Employee Reviews for Kwik Trip

  1. "Good Company to Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Co-Worker in River Falls, WI
    Former Employee - Retail Co-Worker in River Falls, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kwik Trip part-time (More than 3 years)

    Pros

    Good training, great people to work with, the Zietlow family is very generous

    Cons

    Can get long with little opportunities to advance


  2. "My experience with Kwik Trip was frustrating, but due to an unusual circumstance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Early AM Bakery in Lodi, WI
    Former Employee - Early AM Bakery in Lodi, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kwik Trip full-time (More than a year)

    Pros

    Fun and fast paced place to work; nice co-workers and managers.

    Cons

    While I agree in a "roll up your sleeves" work ethic, KT tends to take this to an extreme.

    Advice to Management

    You MUST spend more time in the individual stores. Even if frequent, the quick visits do not tell you the whole story of how a store is doing. A periodic whole day observing/working would give you invaluable insights into how to improve morale, productivity, and the bottom line.

There are newer employer reviews for Kwik Trip
There are newer employer reviews for Kwik Trip

See Most Recent

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