LA Fitness - Profit and number driven, once promoted you lose touch that you were there to help change the lives of people. | Glassdoor
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There are newer employer reviews for LA Fitness

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"Profit and number driven, once promoted you lose touch that you were there to help change the lives of people."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - MMD in Atlanta, GA
Current Employee - MMD in Atlanta, GA
Doesn't Recommend
No opinion of CEO

Pros

Free membership. Brand recognition. The company holds the highest standards for membership sales in the industry.

Cons

Company sends out an email to all ex-members after they cancel notifying them to re-join online. Prospect arrives at the club and you spend your time touring, and discussing thier goals, then you get no credit for that time at all.

Advice to Management

Texting your GM's at 11pm AND/OR at 530 am about your daily review/commitments is uncalled for.
Stop promoting glorified salesmen to general manager positions when they have no SKILL at all in managing people or the numbers or the business.

Other Employee Reviews for LA Fitness

  1. "Dirty high pressure sales, no customer service at all"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Weekend Assistant Training Manager in San Diego, CA
    Former Employee - Weekend Assistant Training Manager in San Diego, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    None, not a one comes to mind

    Cons

    Penalized for helping disgruntled customers, told to sell everyone or your useless. Encouraged to lie cheat and steal, if customers come back to cancel hard pressure personal training contracts, you get to watch them be verbally abused, berated and chastised . Upper management encourages predatory sales, with a "numbers don't lie" mantra. Ie, if you produce money for la fitness, you must be promotion worthy.

    Advice to Management

    Wake up, it's 2012. Fitness is a beautiful thing, no need to beat anyone up. These kind of antiquated antics will discourage people from actually participating any type of physical activity. Get rid of salesman and staff your gyms with fitness professionals, great training truly sells itself , also ditch the script, reciting memorized information to live human beings is insulting the intelligence to all who sit in front of us. If you spent the extra dollar an hour to hire actual fitness professionals, scripts wound not be needed. Instead? We all get to work long side the likes of bankrupt, ex cons.


  2. "Fair"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receptionist in Houston, TX
    Former Employee - Receptionist in Houston, TX
    Recommends
    Approves of CEO

    Pros

    Fun atmosphere, decent pay, good hours

    Cons

    one of the things you are required to do which they don't tell you about at the beginning is calling members who have failed to make their monthly payment, to update their credit card information. often times, these members are angry or feel cheated in terms of the monthly contract/personal training contract. The sales people who initially sold these memberships should have to talk to these people, but instead the receptionist is required to make a certain amount of calls a day. the sales people can be pushy.

    Advice to Management

    talk to the employees to make sure all information is being passed around properly

There are newer employer reviews for LA Fitness
There are newer employer reviews for LA Fitness

See Most Recent

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