Language Services Associates - Contract Interpreter | Glassdoor
  1. Helpful (13)

    "Contract Interpreter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - All Call Contract Interpreter in Philadelphia, PA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Language Services Associates

    Pros

    You are able to work from home, exposed to many scenarios to enrich your vocabulary. There is no travel necessary nor wardrobe

    Cons

    For contractors they pay a per minute rate that each contractor negotiates between them and LSA. However, even though the contract says, "per minute", if your interpretation lasts 59 seconds and not the whole minute, then you don't get paid for the partial minute. You get $0. But the customer is charged for the minute. Every over-the-phone agency I have worked for as a contract interpreter paid the partial minute....

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    Advice to Management

    Stop lining your pockets on our throats. Start paying for the partial minutes. If I was hired on an hourly rate and worked 59 minutes, you would owe me for the time worked. This is absolutely wrong!

    Language Services Associates2016-01-28

Other Employee Reviews

  1. "Pretty great company! Great job if you want medical work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - American Sign Language Interpreter 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Language Services Associates

    Pros

    They give me a variety of assignments. They are all in the medical field, but I still feel like I am getting quality interpreting experience with them. They pay mileage and great hourly rate too!

    Cons

    Can only get in contact with them through email. Makes that a bit difficult when I just want to talk to someone over the phone. They answer quickly, but it's not what I would choose to keep in contact with the agency personally.

    Advice to Management

    Try to see if you can have direct numbers for people. Numbers that we can text or something without having to go through the automated system. Or maybe have one person to contact with assignment questions instead of six different people. I feel like if I start a conversation with one person, I don't know who I'll get a response from.

    Language Services Associates2018-03-11
  2. Helpful (1)

    "Not a Favorite"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Coordinator in Horsham, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Language Services Associates full-time for more than a year

    Pros

    Some of the people are really nice. Job is very easy. Managers at the bottom level in every department are okay.

    Cons

    Job can be boring. Long hours doing nothing but answering the phone and typing answers in a computer. If you’re not the favorite of the top managers you won’t get anywhere. If you’re a favorite you’ll get special treatment and can get away with a lot. Company is going broke and doesn’t pay well because a lot of people have to have second jobs just to survive.

    Advice to Management

    Pay your people. Stop having favorites.

    Language Services Associates2019-04-07

    Language Services Associates Response

    April 22, 2019Human Resources Business Partner

    Thank you for taking the time to post on Glassdoors as feedback in any way can be positive. I encourage you to talk with your manager(s) or Human Resources about aspirations to grow within the company. Regarding compensation, our entry level call center positions pay above average ...

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