LanguageLine Solutions - No self respecting, professional interpreter should work here | Glassdoor
There are newer employer reviews for LanguageLine Solutions
There are newer employer reviews for LanguageLine Solutions

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Helpful (6)

"No self respecting, professional interpreter should work here"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Spanish Customer Service Interpreter
Current Employee - Spanish Customer Service Interpreter
Doesn't Recommend
Disapproves of CEO

Pros

Work from the comfort of your home providing a much-needed, valuable service for people who cannot communicate in English

You will learn to develop your own style of customer service and will learn to deal with people from all walks of life

Great place for first-time interpreters to develop skills and knowledge but don't expect any formal training or help with skills building. You will learn on the job, ALONE. They do have material you can download from their forums, which can be useful

You are exposed to a wide range of industries and will learn about banking, finance, insurance, government agencies, 911, legal, medical, utilities, and many other industries

If you are an employee (not contractor) you get a steady paycheck and at least you are employed

Good fro a stop-gap in your resume

Cons

No benefits except for the new expensive 401K plan

Salary is very low, a joke compared to what other companies have to offer. They tell you that you can average $14 to $18 an hour but in reality, you are lucky to be making the minimum wage according to the state you live in or you make .25 cents a minute as a contractor. Other companies offer .40 to .60 cents a minute to their contractors

You get monitored on your calls, then get called on everything you did wrong, the QC team tends to be very critical of everything you do by calling it "feedback". You also get positive feedback and some advice as well, which is very helpful

No opportunity for professional growth, not much room for advancement, no real training except for what you get when hired and some material offered in their forums and whatever feedback is offered by QC

Communication with management is near non-existent. You have better luck speaking with the nice people in the IRC and get quicker, better answers from them that from the people who should be answering your questions

Trying to get time off is next to impossible. There are no paid days whatsoever, you get 80 unpaid days a year but try to request those off, good luck. If you take off so many sick days, you get 2 letters and a dismissal afterwords, Schedule changes are impossible unless you are meeting the company's staff and business needs, forget yours, they don't care

Advice to Management

Please, what management?

Other Employee Reviews for LanguageLine Solutions

  1. Helpful (3)

    "Low pay for professional interpreters"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter
    Current Employee - Interpreter
    Recommends

    Pros

    work at home.
    did i say work at home? that is about it.

    Cons

    no benefits at all. Company is making lots of money but does not pay for vacation, insurance to speak off or sick days.
    Pay is same as if you worked in burger king.

    Advice to Management

    Your company needs experienced interpreters. Your clients include goverment agencies including 911 calls. Interpreters work for a while til they get a better job and you end up with too many inexperienced interpreters.


  2. Helpful (3)

    "Compensation is terrible, no raises in 3 years."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Work at home--that is about the only thing good.

    Cons

    Compensation is very low even in this economy. The investors who now own the company seem to only be taking profit out of the company. No raises, rates lowered by changing job descriptions.

    Advice to Management

    If you don't pay attention to compensation, you will have constant huge turnover. Don't understand why we interpreters don't just work for ourselves and make more.

There are newer employer reviews for LanguageLine Solutions
There are newer employer reviews for LanguageLine Solutions

See Most Recent

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