LanguageLine Solutions - Avoid it if you can! | Glassdoor
There are newer employer reviews for LanguageLine Solutions
There are newer employer reviews for LanguageLine Solutions

See Most Recent

Helpful (8)

"Avoid it if you can!"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Over the Phone Interpreter in Monterey, CA
Current Employee - Over the Phone Interpreter in Monterey, CA
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at LanguageLine Solutions full-time (More than 3 years)

Pros

You get to work from home, which means no extra spending on gas or work appropriate clothing, and the schedules are flexible.

Cons

There are no sick days, no paid vacation time, and no holidays either (so be prepared to work on Christmas and New Year's Day, which are the two busiest days of the year). You only get around $22 per month for phone service, so if it costs you more than that, you will have to pay the difference out of pocket. You also pay for your electricity usage and are required to have a computer (which you also have to pay for on your own). If you need to replace your headset and/or phone, you have to pay out of pocket first and then get reimbursed. You can only do that every two years, though, so if you have to replace anything before then, you are on your own. And you get all this for $8 an hour!

Advice to Management

If you are not willing to extend the same benefits that office workers have to those of us who do most of the work and earn you the money (aka: the interpreters), you should at least be nice and pleasant. Everyone I've dealt with (except for those people at IRC) is extremely rude and uneducated.

Other Employee Reviews for LanguageLine Solutions

  1. "My experience was good; though, the HR department was unorganized."

    Star Star Star Star Star
    Former Employee - Human Resources Coordinator in Monterey, CA
    Former Employee - Human Resources Coordinator in Monterey, CA

    I worked at LanguageLine Solutions full-time (Less than a year)

    Pros

    Very team-oriented environment. Everyone was nice, for the most part. Extremely lax work environment.

    Cons

    Computer applications were old. Rely to heavily on contract workers. Salaries low.

    Advice to Management

    Improve HR department.


  2. Helpful (9)

    "A horrible company...don't work for them!"

    Star Star Star Star Star
    Former Employee - All Call Spanish Interpreter in Los Angeles, CA
    Former Employee - All Call Spanish Interpreter in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at LanguageLine Solutions full-time (More than a year)

    Pros

    You can work at home. That's about it.

    Cons

    Everything. Terrible pay, horrible benefits, if any. Intentionally sabotage employees, as an employee they make you feel completely undervalued and unappreciated. I came to work for this company when my old company was purchased by this one. The company I worked for previously paid me much more money and had a much more professional interpreter protocol. As soon as they became my employer, they lowered my pay little by little as their own employees were only paid minimum wage. They also would monitor interpreter calls, which is not uncommon in the Telephonic Interpretation industry, and is usually helpful in that it gives the interpreter positive feedback and also helps focus attention on areas that need improvement. But THEY did it in such a way to try and literally sabotage me in order to find a reason to fire me, as for whatever contactual reason I made more money than what they normally paid their interpreters and I was eventually let go for extremely minor mistakes. I now work for another telephonic interpretation company that is much more professional and I relish the fact that we have recovered many of our previous clients from Language Line. But Language Line is still making life difficult for competing companies in the state of California as they would like to monopolize the industry. I have nothing but utter disdain for this company and strongly discourage anyone from working there unless they are desperate for a job.

    Advice to Management

    Wow, where do I begin? I don't really think any advice would help. I don't think they care about their employees at all and are not interested in recruiting or compensating highly skilled/trained, quality Interpreters. Just interested in finding cheap labor.

There are newer employer reviews for LanguageLine Solutions
There are newer employer reviews for LanguageLine Solutions

See Most Recent

Work at LanguageLine Solutions? Share Your Experiences

LanguageLine Solutions
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or