LegalZoom - You will find fun, creative people here; you will also find narrow-minded, inept management. | Glassdoor
There are newer employer reviews for LegalZoom
There are newer employer reviews for LegalZoom

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Helpful (2)

"You will find fun, creative people here; you will also find narrow-minded, inept management."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Business Customer Care in Austin, TX
Current Employee - Business Customer Care in Austin, TX
Recommends
Positive Outlook
Approves of CEO

I have been working at LegalZoom full-time (More than a year)

Pros

Laid back work atmosphere and a few perks with food and parties. If you pay attention you can learn a lot about forming a business or applying for a patent.

Cons

Middle-level management is a joke. The people in California have no clue as to how dysfunctional it is in Austin. Poor management has been the reason so many people have left this year, and since the pay is so low, attracting quality people has become difficult.

Advice to Management

Listen to your people when they have ideas, pass along compliments and support them as if you truly care. Give a real raise, not just an "opportunity" bonus.

Other Employee Reviews for LegalZoom

  1. Helpful (6)

    "Wretched job, wretched company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LegalZoom full-time (More than 3 years)

    Pros

    Free food sometimes, fun parties, good co-workers

    Cons

    Embarrassingly low pay, rampant discrimination and nepotism, micro-micro management, extremely restrictive environment, no opportunities for growth unless you are one of management's puppets. Maturity and skill level go unnoticed. Prior experience goes unnoticed. INTELLIGENCE... unnoticed. This job is fine if you're right out of high school and still live with your parents. Otherwise, don't bother.

    Advice to Management

    None. Management doesn't listen anyway.


  2. Helpful (6)

    "Quite Honestly, the worst job I've ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Customer Care in Austin, TX
    Former Employee - Business Customer Care in Austin, TX
    Doesn't Recommend
    No opinion of CEO

    I worked at LegalZoom full-time

    Pros

    Free beverages in break room, bagels provided on Fridays, nice office building

    Cons

    Too many to name, but mostly, you'll be treated like a number, not an adult, no matter how diligent, conscientious and responsible you are. Management is terrible. Metrics can't be explained. You'd need a degree in mathematics to be able to tell if your paycheck is correct and if you ask management about bonuses, they tell you repeatedly they will check into it and never respond. In fact, you won't get any support from management at all. It's a soul-sucking job, and all too many coworkers I talked with needed anti-depressants or anti-anxiety meds just to deal with the horrible conditions. Many others have noted this, but you are promised a lot in the interview... dedication to customer service, a commitment to valuing employees, being brought on permanent from a temp position much more quickly than it actually happens. They do not promote from within. The turnover is unbelievably high, even for a call center. They have a constant churn of new training classes, with some people not even make it beyond training. There were about thirty five people in my group when I started and a little more than that when I left a year later. Of those, only six had been there a year or more. Believe the negative reviews on this site. They are real. And no amount of free sodas will make up for how poorly employees are treated.

    Advice to Management

    Refocus on caring about the customer experience and treating employees like human beings. Oh, who am I kidding. It's clear they don't want to do that.

There are newer employer reviews for LegalZoom
There are newer employer reviews for LegalZoom

See Most Recent

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