Employee Review
- 3.0Nov 9, 2016
Customer Experience Specialist II
Customer Experience SpecialistCurrent Employee, more than 1 yearRichmond, VAPros
-The San Francisco team is dynamic and enthusiastic about the social mission and about hard work. -There is opportunity for honest and communicative dialogue between you and your supervisors. -Opportunity to create additional projects for yourself. -Quick growth in the Richmond office (if working for a big company is what you are looking for). -Great health insurance benefits.
Cons
-The Richmond office culture is not developing to mirror the San Francisco culture. Many people are fresh out of college and do not take themselves or the role seriously. Immature, unrefined, and potentially offensive sentiments will be heard nearly every day. - The Richmond office will only ever be a call center. There may be opportunity for vertical growth, but only in customer service roles. -Position is hourly, not salaried. -Catered lunch in theory is awesome, but in practice it is often unhealthy and the quantity ordered isn't enough to feed everyone in the office.
4
Other Employee Reviews
- 5.0Dec 6, 2021Anonymous EmployeeFormer Employee
Pros
Good people to work with
Cons
Not enough resources for such big goals
- 4.0Jul 8, 2023Customer Service RepresentativeFormer Employee, more than 1 yearOakland, CA
Pros
Pay Maternity leave Easy Supplies provide
Cons
Closed after Covid Communication Implementation of changes
