Libbey - Poor feedback process. | Glassdoor
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There are newer employer reviews for Libbey

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"Poor feedback process."

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  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend
No opinion of CEO

Pros

Company is doing a lot of good things globally.

Cons

It's kind of a strange place.

Other Employee Reviews for Libbey

  1. "Former management"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Administrator Supervisor in Toledo, OH
    Former Employee - Production Administrator Supervisor in Toledo, OH
    Doesn't Recommend
    Negative Outlook

    I worked at Libbey full-time (More than a year)

    Pros

    Decent pay and benefits. Suite to Mudhens if your in management.

    Cons

    Hot in summer, swing shift, poor management

    Advice to Management

    Treat employees better


  2. Helpful (1)

    "Customer Relations Associate aka CRA via Robert Half"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Relations Associate in Toledo, OH
    Former Contractor - Customer Relations Associate in Toledo, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Libbey as a contractor (Less than a year)

    Pros

    It's a 7-5, plain and simple, if that's your sort of thing.
    Weekly pay for contracted/temps.
    Bathroom breaks. I've run out of Pros.

    Cons

    Ineffective and unorganized "training". There's really no program or map to follow in terms of training for this position. You sit down and enter the data that you're told (by inexperienced supervisors) to enter that day, into an incredibly outdated system. Your progress and abilities are rarely checked on again by your supervisors outside of an occasional "hey" and "how's it goin?". You learn that you've made errors from other reps informing you that you did, merely doing so because they don't want to be bothered with it again.

    This is a data entry position. Companies send in purchase orders, you interpret them into Libbey's old systems. Speed bumps and incompatible data entry issues are copious. Really though, you're just a stand-in who takes over for tenured reps desks when they go on vacations or take days off (this is sporadic, and sometimes random however, and some days you'll have no idea where you'll be placed). The incredible idiocy of this is that you're expected to seamlessly transition and accomplish all the responsibilities and expectations of the tenured rep's desk to ensure there's no interruptions in the regularly scheduled operations for customers (companies) who place glass orders through that desk's email account, again, with very ineffective and misguided training. I hesitate to call this a broken system, as it barely resembles a system at all. You're a living breathing body placed as a proxy in someone else's chair to make it look as if Libbey's customer service department has it's act together. It's a sham. You're being used, and paid very little for it, with no clear pathway to success. Avoid this joke of a position at all costs.

    Advice to Management

    It's too late really. An entire gutting and revamping of the Customer Service department operationally, and a complete culture change would need to take place for this section of the enterprise to resemble something that is effective and sensical. From the point of view of someone who's been in this particular position, my advice would be simple: Stop. Stop using and abusing people in this position. Stop recruiting for this position. Eliminate it completely. It's a band-aid, and a means to not dealing with an issue because it's apparently inconvenient for you to do so. Study other companies who specialize in customer service and attempt to implement a system that resembles a successful one. Your system rewards laziness, indifference and going through the motions and is completely uninspired.

There are newer employer reviews for Libbey
There are newer employer reviews for Libbey

See Most Recent

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