Liberty Mutual Insurance - Liberty Mutual is a solid employer, but check out the medical benefits closely if that's important to you. | Glassdoor
There are newer employer reviews for Liberty Mutual Insurance
There are newer employer reviews for Liberty Mutual Insurance

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Helpful (2)

"Liberty Mutual is a solid employer, but check out the medical benefits closely if that's important to you."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Representative in Duluth, GA
Former Employee - Sales Representative in Duluth, GA
Recommends
Approves of CEO

Pros

The company is very solid and upper management does operate with integrity. Liberty pays well. I believe that Ted Kelly does operate with integrity. The experience that you gain from working at a company with the reputation that Liberty Mutual has is invaluable. Many of the jobs do offer flexibility.

Cons

The right hand doesn't know what the left hand is always doing. Liberty has been going through quite a bit of restructuring in the commercial markets since the Safeco acquistion took place. The medical insurance program has been cut back significantly. It's a deductible program that requires you to pay a tiered deductible based on your earnings. The highest deductible is $2250 per family. After the deductible is met, employees have 90% coverage for primary care physicians in network, and 80% coverage for specialists. Emergency room visits are also charged an additional fee that becomes a penalty. Out of pocket expense add up.

Advice to Management

Liberty Mutual's management seems very reactive and they don't communicate very well with the field. My advice to the upper management team would be to focus more on long range planning and evaluate the decisions they make against long range goals. New upper management in a business unit seems to always mean change. Communicate clearly and responsibly with the field and in a timely manner.

Other Employee Reviews for Liberty Mutual Insurance

  1. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Resident Sales Representative in Yakima, WA
    Current Employee - Resident Sales Representative in Yakima, WA
    Recommends
    Approves of CEO

    Pros

    Great Products and great compensation. Overall this is a good company to work for. Very family friendly. Lots of opportuinity for growth and advancment if you live in a major metro area or are willing to move. Production is king. the more you produce the better you are treated.

    Cons

    Liberty Mutual has a very ridigd radical command structure. many layers of management. They were always good about recognizing good performance. but you were either in the "spotlight" or "on the radar" not much inbetween. In terms of production the difference between Hero and Zero was about one policy a week.

    Advice to Management

    Continue to grow the field sales force. And look out for Sales Reps that cheat on applications.


  2. Helpful (4)

    "Senior management needs to work the desk before implementing a new program for their adjusters."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Claims Representative in Westborough, MA
    Current Employee - Senior Customer Claims Representative in Westborough, MA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    IT is a job during some really tuff times other wise half the office would had been gone by now.

    Cons

    Upper Management implement the lean proces of handling a claim, but the lost the focus on their employees. It is sad to say that the Employees don't matter, if they left them alone and run their desk the way they wanted to, then the work would get done. Now it is all micro management, people are working at a table not a cubical and they are getting chest pains for having a piece of paper on the desk.

    Advice to Management

    Sit at the desk and try to handle the claim the way you want your people to do it. I bet you can't


There are newer employer reviews for Liberty Mutual Insurance
There are newer employer reviews for Liberty Mutual Insurance

See Most Recent

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