Liberty Mutual Insurance - Great Company | Glassdoor
There are newer employer reviews for Liberty Mutual Insurance
There are newer employer reviews for Liberty Mutual Insurance

See Most Recent

Helpful (1)

"Great Company"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Recommends

I worked at Liberty Mutual Insurance full-time

Pros

I felt connected to the mission and values. I loved the amount of developmental training available.

Cons

Management can jump to the wrong conclusions

Other Employee Reviews for Liberty Mutual Insurance

  1. Helpful (1)

    "Great way to start career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Great Pay, great way to start career

    Cons

    No work/life balance. There is a lot of stress associated with this job.

    Advice to Management

    Qualify BM more efficiently.


  2. Helpful (1)

    "horrible extremely stressful position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Appraiser
    Former Employee - Appraiser
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Compensation and benefits. Large company, one can move around the country relatively easily. The most important thing is that it is a very recognizable company on one's resume. Great co-workers

    Cons

    The claims environment is : chaotic, inconsistent, not-supportive, nepotism oriented, non realistic as far as goals and uncaring for its customers. Micromanaged to the core, you will be watched, your phone calls will be listened by the whole office ( management and peers in group sessions) as well as all your performance posted on every office wall. Inconsistent with policies from one week to the other, after which your whole performance will be reviewed accordingly to the ultimate change, even though in between you have been advised the exact opposite. Corporate training is decent but exiguous and not necessarily realistic; on the job training non existent. Managers behave as if bothered if asked questions and humiliate employees ( often in group settings) with snide remarks and call outs. It is an "open to all" claims environment into which basically all adjusters have decision rights and are obliged to take fast decisions in all the claims that are called in. Many times these decisions are contradictory. The claimants and customers are deceived by staff ( often poorly trained). Metrics and QA are ridiculous. You have basically no support in your job but will be criticized for the minutest mistakes (that are often subjective according to the reviewer). Low morale among employees. Primitive, cheap, idiotic software that makes one's job more difficult than it should be. Often advised to lowball claims after which you will be judged harshly if customer not satisfied.

    Advice to Management

    the whole claims system needs to be revised and changed. otherwise the company's services quality will continue to decrease

There are newer employer reviews for Liberty Mutual Insurance
There are newer employer reviews for Liberty Mutual Insurance

See Most Recent

Work at Liberty Mutual Insurance? Share Your Experiences

Liberty Mutual Insurance
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or