Liberty Mutual Insurance - Giant corporation run like a small business. Feels like family | Glassdoor
There are newer employer reviews for Liberty Mutual Insurance
There are newer employer reviews for Liberty Mutual Insurance

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Helpful (1)

"Giant corporation run like a small business. Feels like family"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - IT Help Desk
Former Contractor - IT Help Desk
Recommends
Positive Outlook
Approves of CEO

I worked at Liberty Mutual Insurance as a contractor

Pros

Caring supervisors, great resources, treated you like a person

Cons

typical corporate roadblocks, hard to get things done with so many departments involved

Other Employee Reviews for Liberty Mutual Insurance

  1. Helpful (5)

    "It has it's UPS and DOWNS."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Pay for performance. Benefits day one. Tuition reimbursement program. Give with Liberty program (charities). Great people to work with. Excellent product to sell. Paid vacation. Decent work hours.

    Cons

    Having to say the same thing every single time the phone rings is annoying. We are not robots.
    Our phone reviews are done subjectively, not objectively. I think it's ridiculous that the time we spend on the phones with customers is actually a DETRIMENT. Speed does not mean quality Mr. Long.

    Advice to Management

    Drop Model Experience that is being enforced countrywide. It's a detriment to our consumers. As a matter of fact, I receive complaints on a DAILY basis by customers who just want to their customer service gal at their local sales office. Customers hate having to confirm the same information over and over again. We are a premier insurance company.....not like those other guys who sell internet insurance.


  2. "Quality of life is good, pay is even better for interns"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Intern
    Current Employee - Sales Intern
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    Employees are all friendly and welcoming

    Cons

    training process is very dry

There are newer employer reviews for Liberty Mutual Insurance
There are newer employer reviews for Liberty Mutual Insurance

See Most Recent

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