Liberty Mutual Insurance - Only if you are desperate. . . .YOU HAVE BEEN WARNED! | Glassdoor
  1. Helpful (5)

    "Only if you are desperate. . . .YOU HAVE BEEN WARNED!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Resolution Representative 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time for more than 5 years

    Pros

    Great Benefits for education and time off.

    Cons

    You will excel in claims with Liberty Mutual if you are comfortable swimming in quick sand. The expectations of your job change minute to minute as well as person to person. The only metric they care about is iLTR and the ratio is not in your favor. For example if you get 1 negative survey and 2 positive you will have 0% of the expected 62% you are to achieve. The 1 negative survey will always outweigh the positive and leadership does not like when you point that out. BIG NO NO to discuss how unfair the metrics are . . . again you have been warned. Liberty wants to be top 3 by any means necessary and that means getting rid of people if they cannot meet all the metrics and burning through employees in the process. If you decide to apply, please only go to Plano, TX location because they are looking for any reason to close the regional offices. You will be assigned claims on weekends and holidays, the metric for 24 hour contact will still apply even if the office is closed. They do not have support for staff that is out of the office so despite offering a large amount of time off you will be terrified to take the time. The stress is too much to handle to be honest which is why I am leaving. They have changed from 37.5 hours to 40 hour week with no overtime despite assigning you 7+ multi car accident claims a day across Safeco and Liberty.

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    Advice to Management

    You need computers not people, invest in robots to work claims.

    Liberty Mutual Insurance2019-11-04
  1. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sales Representative 

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Really care about there workers

    Cons

    Wish base pay was a little higher

    Liberty Mutual Insurance2019-12-12
  2. Helpful (1)

    "Awesome Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Memphis, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time for more than 3 years

    Pros

    Wonderful Work Life Balance, Awesome Pay, Great Managers

    Cons

    Wish that working from home was more of an option

    Liberty Mutual Insurance2020-01-24

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