Liberty Mutual Insurance - Terrible Sales Internship | Glassdoor
There are newer employer reviews for Liberty Mutual Insurance
There are newer employer reviews for Liberty Mutual Insurance

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Helpful (2)

"Terrible Sales Internship"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Intern - Sales Intern in Austin, TX
Former Intern - Sales Intern in Austin, TX
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Liberty Mutual Insurance as an intern (Less than a year)

Pros

Great pay for interns, $18 per hour
Paid Training for Property and Casualty Insurance License and study time needed to pass

Cons

So much pressure to learn the industry and sell, sell, sell.
Definitely treated like an intern and not an employee
Felt very belittled by office reps
No work life balance. I was leaving the office at 7pm every night
No recognition... a little positivity would do my office good.

Overall it was a terrible experience. I can not say enough bad things. This was my 2nd internship and in comparison to my first it was pathetic. I dreaded going to work every day. They had me working for 3 senior reps and trying to balance all of that out was very hard.

Advice to Management

Act like a manager, treat all employees with respect and don't let others belittle the interns who are trying to learn a new industry.

Other Employee Reviews for Liberty Mutual Insurance

  1. Helpful (2)

    "Top of the Line Development Programs, Very Competent Management, but Below Average Compensation After Entry Level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter
    Current Employee - Underwriter
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    - Arguably some of the best developmental training programs for entry level college students in the entire industry for Underwriting and Claims
    - Strongly encourages continuing education and personal development growth
    - Recent restructuring of company has been designed to consistently take in front line feedback
    - Very competent management, both at managerial and executive levels, at least within California offices; management is involved, but does not excessively micromanage
    - Positive morale in the office, largely due to local profitability; people from competing companies are often willing to take pay cuts to come to Liberty due to the better work/life balance.
    - Management recently has been doing significantly better at recognizing all employee contributions and efforts, whether verbally or through small incentives

    Cons

    - While compensation is generous for entry level, the difference in pay grade tiers is minimal. For example, one of my promotions had a smaller pay increase than what their "standard of living increase" the prior year consisted of. Promotion was a flat 5.00% increase.
    - Tends to lose the most talented employees to competitors that pay more. Relies heavily on employees not willing to relocate for other jobs, especially if there is not much competition in the area.
    - New restructuring of the company has inundated front line employees with excessive amounts of meetings; meetings often focus on extremely tedious and inconsequential matters
    - Company does not have a strong "promote from within" culture. Even if there are qualified internal members for a position, they prefer to hire from outside, with the mentality they are gaining a new valuable asset while retaining an existing one in the current role.

    Advice to Management

    - It is commonly known within the company that the best way to "move up" is to transfer to another company and then transfer back in a few years, if you prefer to work at Liberty. Have a stronger focus on promoting from within, you have incredibly talented/competent front line underwriters and managers that get passed up on promotions to "bring in new perspective." - - Be willing to pay more competitively, at least for the very top performers, even if it means paying your lowest performers even less. There is not enough of a pay differential.
    - PEAK is great in concept but is excessive in its standardization of processes and is overly time consuming. Keep the practices, but tone down the frequency and tedious requirements.
    - Positive company morale is a large factor that's keeping underpaid employees from leaving. Make sure to maintain it.


  2. Helpful (1)

    "Rewarding position if you apply yourself!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Sales Representative
    Current Employee - Personal Sales Representative
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Supportive and professional environment; many tools and resources at your disposal; office synergy; excellent schedule flexibility; ongoing training; mileage and expense reimbursement

    Cons

    Compensation plan for sales provides a disproportionate focus to new business and very poor residuals; Strange format limits your work hours unless approved by management to exceed them; Poor branch management lacks inspiration, intelligence and innovative growth strategies; wasteful, ineffective meetings every week; lots of red tape for marketing approvals; management trainees without prior insurance or relevant leadership experience are an absolute joke.

    Advice to Management

    Solicit the feedback of the field producers/sales teams that are responsible on the front lines for your annual growth (not in an online survey bur in person); Survey the approval of local branch management; Value the limited time of the sales representatives and eliminate wasteful meetings (more time prospecting and producing); promote more from within on the sales side to management; hire industry-specific (i.e. insurance) experienced personnel to fill roles in training and management development. Underwriting review of rates pertaining to single households with one vehicle; Shorten look back period of minor traffic violations on record or soften the impact on the premium over time. More competitive life insurance rates.

There are newer employer reviews for Liberty Mutual Insurance
There are newer employer reviews for Liberty Mutual Insurance

See Most Recent

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