Liberty Mutual Insurance - Stable but very stressful, with good chance of being laid off if you do well | Glassdoor
There are newer employer reviews for Liberty Mutual Insurance
There are newer employer reviews for Liberty Mutual Insurance

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Helpful (3)

"Stable but very stressful, with good chance of being laid off if you do well"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - IT Analyst in Seattle, WA
Former Employee - IT Analyst in Seattle, WA
No opinion of CEO

Pros

Strong process potential
Good communication across company departments - goals and vision
Stable job if you get to remain with the company
Interesting coworkers with heart
Decent pay and decent benefits
Strives to be industry leader with potential - Insurance sector

Cons

Strong process inconsistently applied
Poor communication between upper mgmt to middle mgmt to line mgmt
Many high achievers and talented professionals are laid off to restructure cost
Performance reviews are fairly useless
Decreasing pay and decreasing benefits
Job and project integration/progress looks much better on paper than in real implementation
Unnecessary stress at work across multiple departments due to avoidable process churn, carelessness, and inadequate resources

Advice to Management

Recognize true value vs total cost (TCO) in resources (people, time, and tools) instead of short-sighted budget numbers to make executive reports look good at the cost of personnel loss, project stress, brand-risk, professional competence/diligence, and not doing the best you can do.

Other Employee Reviews for Liberty Mutual Insurance

  1. Helpful (1)

    "The pay is the only thing keeping me there"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    No opinion of CEO

    Pros

    PAY-PAY-PAY
    Tuition Reimbursement
    Company is finally focusing on customers needs
    Great amount of hours for vacation per year
    Bonus

    Cons

    Health benefits are ridiculous. Deductible too high. Might as well buy private insurance.
    Cannot use the "Great amount of hours for vacation per year" as the company decides if you take time off based on 'their' needs. They're quick to ask for help to to meet their service needs, (and you do), but when you ask for a day off they waste no time in saying no.
    Middle managament paints a pretty picture to upper management, but in fact morale is very low among service people.
    The left hand does not know what the right hand is doing. A lot of inconsistency among departments , claims, sales , Underwriting, and cust. svc.
    Dress code
    Favoritism
    point system for attendance. (?)
    Quality scores are very subjective and inconsistent. This should not be the case when quality dictates your future in the company (raise, bonus etc...)
    Other insurance companies have higher bonus than Liberty.
    They do not care about employee, satisfaction. They ask 21 questions if you complaint about any type of pain (back, pain etc...)
    Need to upgrade chairs, desks, and overal equipment.

    Advice to Management

    Try to have a better relationship with front line representatives other than town hall meetings.
    If you have happy employees , you will have happier customers.


  2. Helpful (1)

    "Decent Pay, No work life balance."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in Tampa, FL
    Current Employee - Insurance Agent in Tampa, FL
    No opinion of CEO

    Pros

    Decent pay, good place to leran about insurance.

    Cons

    Management is very incompetent, benefits are shrinking, don't expect to get days off unless you plan your off time 1 year in advance.

    Advice to Management

    Listen to your employees before making changes that affect everyone but yourselves. Start promoting employees from within.

There are newer employer reviews for Liberty Mutual Insurance
There are newer employer reviews for Liberty Mutual Insurance

See Most Recent

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