Liberty Mutual Insurance - Boston, MA | Glassdoor
There are newer employer reviews for Liberty Mutual Insurance
There are newer employer reviews for Liberty Mutual Insurance

See Most Recent

Helpful (2)

"Boston, MA"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Administrative Assistant in Boston, MA
Current Employee - Administrative Assistant in Boston, MA
Recommends
No opinion of CEO

Pros

Good Hours and nice department

Cons

Low on salary even with years experience if you don't come from an Ivy League College

Advice to Management

Treat all employees the same regardless of position

Other Employee Reviews for Liberty Mutual Insurance

  1. "Performance should be based solely on metrics."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in New Castle, PA
    Current Employee - Customer Service Representative in New Castle, PA
    Doesn't Recommend
    Approves of CEO

    Pros

    Fair compensation and decent benefits.

    Cons

    Performance scores done by quality assurance associates are too subjective and yet make up
    a large portion of overall performance ratings.Associates are often not seasoned reps and are
    biased due to insufficient concrete training.Unfair negative scores on csr evals are non-negotiable
    regardless of what management ascertains.

    Holding on to this job is most of the battle.

    Advice to Management

    QA reps should have much more experience and time at the job they are evaluating.
    Qa reps should be trained as an adjunct to their job, in communication and interpersonal skills,
    which hopefully would include a course in objectivity.


  2. Helpful (2)

    "Decent place to start your career, but don't plan on staying long."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Woodbridge, VA
    Former Employee - Sales Representative in Woodbridge, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good benefits, good training and they will support your attempt to learn and grow. If you like working 60 hours a week, this is the place for you.

    Cons

    Incompetent management staff makes it nearly impossible to succeed. Morale is terrible and you are truly just a number in this rigid sales environment. Management is dishonest with actual earning potential. If you have the opportunity to work for a different insurance company, highly consider it.

    Advice to Management

    Listen to your employees concerns. Management needs to learn to treat people with respect. Management philosophy from the top-down needs evaluation.

There are newer employer reviews for Liberty Mutual Insurance
There are newer employer reviews for Liberty Mutual Insurance

See Most Recent

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