Liberty Mutual Insurance - Overall a great place to work, one of the best in this area. | Glassdoor
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There are newer employer reviews for Liberty Mutual Insurance

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Helpful (1)

"Overall a great place to work, one of the best in this area."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Business Systems in Dover, NH
Current Employee - Business Systems in Dover, NH
Recommends
Approves of CEO

Pros

Above average pay, great bonuses each year, flex time and great work life balance. Lots of time off.

Cons

The good employees consistently have to carry the bad employees. If you're competent, you continually will have to take over projects and assignments from others who can't handle them. Training opportunities are abundant but time to take advantage of them is limited.

Advice to Management

Two words = Performance Management. Good employees get burned out quickly. In many areas, such as systems, all the knowledge is contained within very few resources. Other resources don't have the capability so aren't forced to learn.

Other Employee Reviews for Liberty Mutual Insurance

  1. "Strong, solid company that allows for work-life balance."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Actuarial Analyst in Boston, MA
    Current Employee - Senior Actuarial Analyst in Boston, MA
    Recommends
    Approves of CEO

    Pros

    Liberty Mutual allows employees to maintain a healthy balance between work and family life. It is a solid company with a great reputation; top management is strong, with good vision toward the future. They are fiscally conservative, like most large insurance companies, but that's what has kept them in business for so long.

    Cons

    There is a fast track for employees - either you're on it or you're not. If you're on the fast track, recognition is plentiful, advancement is guaranteed. If you're not, well, you may stagnate in your position until you can do something to change that. Not sure if the top management stays in touch with the front line personnel.

    Advice to Management

    Great job - just please stay connected with the front lines.


  2. "An average place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Manager in Kansas City, MO
    Former Employee - Claims Manager in Kansas City, MO
    Approves of CEO

    Pros

    This is a growing company that won't tank any time soon. The benefits are good. They cost more to the employee each year but that is the norm. Initial pay is above average and at least the first few annual raises are substantial. The profit sharing plan is good. In a year in which the goals are met or exceeded you will make at least 5% of your annual income in this form. There are ample opportunites to move up if you are willing to relocate or do whatever it takes to make yourself look good in front of the right people. Plenty of vacation days. You are able to limit your week to 37.5 hrs per week but this will probably hurt your upward mobility.

    Cons

    Of course businesses exist to make money but too often it seems that short term profits are the sole or primary motive behind each business decision. FYI - 'business decision' is a term that is used by management when they had to do something that they would be ashamed of if their friends or family found out but is justified because it made the company a few extra dollars or was necessary to keep their own job. Employees interpert this as an indication that they are expendable if a decision will increase the profit to cost ratio in the least little bit. This tends to put a damper on productivity and morale since the perceived lack of loyalty of the company toward the employee results in dimished loyalty from the employee toward the company. Rewards and recognition are received if they can be quantified by an existing metric. If it can't or isn't quantified numerically, it doesn't count.

    Advice to Management

    In my unit, claims were administered fairly and according to plan provisions. In this respect I was proud to work for Liberty Mutual.

    The following issues deal with mid level management but I don't expect resolution or even acknowledgement of them unless senior management intervenes.

    Prove to your employees on the front lines that 'business ethics' is not an oxymoron. Employees are expected to demonstrate responsibility to the customer and the community. Why is this not applied consistently toward employees? I think Liberty Mutual is average as far as employers go but I would have liked to been able to say that Liberty Mutual was a great employer to work for. To do this: Show that you value employee opinions even if you don't share them. Except the fair share of responsibility, and most important communicate that management excepts its share of the responsibility, when expectations are not met. Don't try to figure out who you can pin the blame on. Make sure expectations are reasonable. If they are not reasonable then tell employees why they must be met anyway. For example, If I knew that failure to met an expectation that was unreasonable would adversly affect the company and put my position in jeopardy I was more willing to do everything I could to make it happen. Don't forget to acknowledge accomplishments as well as failures. Put more money into technology. I wasted minutes and sometimes hours each day with work arounds to accomplish a result that the software was just not built for.

There are newer employer reviews for Liberty Mutual Insurance
There are newer employer reviews for Liberty Mutual Insurance

See Most Recent

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