Liberty Tax Service - LibTax | Glassdoor
There are newer employer reviews for Liberty Tax Service
There are newer employer reviews for Liberty Tax Service

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"LibTax"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

Pros

You get to interact with the people who come in for help with their taxes. This means you meet a variety of interesting people.

Cons

You are not paid enough for the work that you are doing. There is not enough training/guidance given. This is only representative of this particular franchise branch, however.

Advice to Management

You need to encourage all franchise owners to appreciate the work that is done by their employees. THis is a place that wants to differentiate itself by the attitudes and the experience that the customers expereince when they are being taken care of. This goodwill should start with the attitudes the owners have towards the employees that make it possible for them to have a business.

Other Employee Reviews for Liberty Tax Service

  1. "Taxes"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you want to konow the structure used for doing taxes, and how software works this is a good place.

    Cons

    Lack integrity, purpose is just to make money for the store. Fee structure used is outrages. Majority of client are low income and just concern about getting a refund. Therefore they are being taken advantage of regarding fees charged. It

    Advice to Management

    Managers do not know the tax law. The training is not complete. They just basically know how to use and manulate the software.


  2. "Great company with great people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Liberty Tax Service full-time (More than 5 years)

    Pros

    The culture and the people are great! The new CEO should do great driving the company in a new direction.

    Cons

    Pay and increases are too far below market average. Despite numerous attempts to bring this to management and executive attention nothing changes, but high executive bonuses and pay. Certain departments are undervalued and neglected. Lack of planning and outdated tools/processes.

    Advice to Management

    Examine and fix your employee salaries so you can keep the good ones you still have left. Companies are learning that they can take your talent right from under your nose, because you don't take care of your people like you take care of yourselves. You have a huge family there with amazing people, but with no career paths for the loyal employees you're going to keep losing people...even though some you "say" you don't care about retaining.

There are newer employer reviews for Liberty Tax Service
There are newer employer reviews for Liberty Tax Service

See Most Recent

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