LifeLock - Not the paradise place they say they are | Glassdoor
There are newer employer reviews for LifeLock
There are newer employer reviews for LifeLock

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Helpful (4)

"Not the paradise place they say they are"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service in Tempe, AZ
Current Employee - Customer Service in Tempe, AZ
Doesn't Recommend
Negative Outlook

I have been working at LifeLock full-time (More than 3 years)

Pros

This is a good company to work for if you don't care much about moving up in the company and when things don't make sense you don't question anything. If you want a job where you come in, do your job and go home... not have anything invested in it- this is the job for you. Vacation time is nice and pay for certain jobs are either average or in many cases lower than average but the vacation time can help to offset that.

Cons

Management doesn't listen to reps, upper management... while they have an "open door policy" they frown upon actually using it. If you go to the corporate side and if you feel like you can't use the regular chain of command (hence the open door policy) you may be reprimanded. Most of the people working in this place are simply waiting for a better opportunity to come up and a lot of people are not 100% invested in the goal of the company.

Advice to Management

Stop using scare tactics to sell your products. Stop targeting older clients because you know they are more likely to believe the sponsors that you pay to use. Also, stop fudging member numbers and company data that is published to make the company look better than things are..

Other Employee Reviews for LifeLock

  1. Helpful (2)

    "... Time to move on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MSA in Tempe, AZ
    Former Employee - MSA in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook

    I worked at LifeLock part-time (More than 5 years)

    Pros

    You get paid, and the usual health benefits. The starting wage is good for phone agents, but at a hefty price. It was $14.00 an hour when I started there. Stock in the company, if you were one of people who got it a few years back.

    Cons

    If you want to take back to back calls from angry customers, and deal with endless system issues than work at LifeLock. Also, the up selling requirement is a total joke. The political drama and favoritism is rampant. There is no clear communication anywhere, one group of people are told one thing and the other are told something completely different. Good luck!!

    Advice to Management

    Change things for the better of your customers and employees.


  2. Helpful (7)

    "Bi-polar organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook

    I worked at LifeLock full-time (More than 3 years)

    Pros

    Top notch customer service. Great communication at the CEO/CFO level.

    Cons

    Poor management throughout the organization. Hidden political agendas, blame oriented / CYA tactics. Accountability deflection by upper managment (CTO / VP level). Systemic, institutionalized dysfunction (Accountability without control). Hoarding of information. Extremely disorganized without a clear strategic direction or roadmap from a technology / product management perspective

    Advice to Management

    Advice to CEO/President. Cut through the political maneuvering and don't be afraid to start over with a seasoned professional management team. Understand the basic axiom that the significant problems we face cannot be solved at the same level of thinking we were at when we created them

There are newer employer reviews for LifeLock
There are newer employer reviews for LifeLock

See Most Recent

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