LifeLock - Management a Bust | Glassdoor
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There are newer employer reviews for LifeLock

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Helpful (1)

"Management a Bust"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Member Services Agent in Tempe, AZ
Former Employee - Member Services Agent in Tempe, AZ
Doesn't Recommend
Negative Outlook

I worked at LifeLock full-time (More than 3 years)

Pros

Good benefits and pay for what you do

Cons

Zero advancement unless you are an extreme kiss up. Zero talent management that pays little to no attention.

Advice to Management

Start over

Other Employee Reviews for LifeLock

  1. Helpful (8)

    "Do NOT Work Here!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Actual Active Employee in Tempe, AZ
    Current Employee - Actual Active Employee in Tempe, AZ
    Doesn't Recommend
    Negative Outlook

    I have been working at LifeLock full-time (More than 3 years)

    Pros

    Paychecks do not bounce, free coffee, clean workplace, pretty building, time off, various schedules, only high school education needed for most positions

    Cons

    LifeLock is 'Right Sizing' now. This means that they are letting people go left and right under the table so they do not have to deal with the attention of layoffs. LifeLock is having a difficult time bringing in revenue. LifeLock is in financial trouble! They recently have brought in MANY top level positions while releasing have of the call center staff. As of this posting LifeLock is getting ready to let more Member Service Agents go for 'things' the company would never had made a big deal about before. The purpose of this is to hire 51 new employees at lower wage. While doing this they are keeping managers with teams as low of two people! How is this justifiable?

    Please be aware that LifeLock outsources for incoming calls. LifeLock staff only takes a call if a member wants to cancel or has an alert. The bulk of the calls are handled by outsourced call center companies.

    Managers, Directors, Senior Directors on up are a joke. Once LifeLock became a publically traded company it has gone down hill. No one seems to know what they are doing. There is a big disconnect between top leadership and directors/mangers. This company keeps doing things the same way expecting different results. It is INSANE!

    Do Not Ask Questions! If you question ANYTHING you get a verbal warning about something they may be able to fire you for and they make it impossible for you to improve; therefore, you are fired within 90 days. We see it time and time again.

    There are many couples working in the company. Couples by marriage or dating. So many people are 'protected' because of their relationships. Directors are directors because they started with the company when it opened. They got promoted because the company grew fast people were promoted into positions truly beyond their skill set. So then those Directors promoted their friends. Then spouses and girlfriends are brought in, or dating began among employees and they give out promotions. Example, there are at least two trainers for the company they have no formal education or training experience. One is in the position because she began dating a director. And this director came from Target with limited education and experience for a Director level position- he got the LifeLock job because his friend was a Director at LifeLock and he got him in. Another example is a well liked male manager dating a female employee in a different department. The female employee is mentally unstable, screams at co-workers, cannot complete job effectively and is plain and simple in a job beyond her capabilities- but is protected because of who she is dating. These are ONLY two examples of the relationship issues having a negative impact on the company.

    Managers cannot be found in a timely manner. There is limited accountability on managers. When you find one they are on their cell phones having personal conversations while walking around the building or hiding in a meeting room.

    Be well prepared for your interview with LifeLock. They will ask you behavioral questions. Have your questions ready for them. Ask what are your daily and quarterly outcome measurements. Ask how reachable are those goals. Ask if conversions are a requirement, how many calls will I get that are conversion-possible so that I can reach my conversion goals? (this is so important since the limited types of calls agents get are not conversion-possible and they letting people go because conversions are too low. The company knows the conversion standard is not reachable so they use this as a reason to let people go. LifeLock is having a DIFFICULT time bringing in revenue so they are cutting down on staff making $14 and up. They are brining in new people at lower wages.) Respectfully ask your questions and listen to the answer, pay attention to what not only to what is said but MAINLY to what is NOT said. What the body language too. Research simple body language ques when someone is lying.

    Very top heavy company. Low pay, company outsources many positions, technology snags all the time, unfair productivity standards with sub par technology/systems, uneducated leadership (formal education lacking and experience outside of LifeLock is minimal)

    Advice to Management

    -Stop allowing manager to keep coming up with projects that are not well planned. There is no clear plan, timeline, projected outcomes, ROI and measurements. Projects fail and they create another one and that fails and so on. Company wonders why they are not making revenue...no well thought out plans/projects is one reason why. Make managers accountable for wasting company resources for ineffective projects.

    -Give release time to agents to help out on projects or in other departments. I know of an agent with two masters that they crap on rather than tap her knowledge. If I were in charge I would tap her knowledge as well as other agents with unique knowledge or skills.

    -Stop outsourcing shoddy call center companies.

    -Combine teams and reduce the number of managers.

    -Realize that having a pretty package (building on Rio) with an ugly gift inside (the company) is not well received. Having a great gift no matter the packaging may be more well received. Focus on the workplace culture as much as the revised building. Please remember moving everyone into one building does not fix problems. Changing demographics is not the sole answer. Focusing only on a pretty building is like putting lipstick on a pig.

    -Fix the technology!

    -Communicate better!

    -Follow through in more areas. The one thing that has followed through on is reducing staff.

    -Stop using scare tactics to make employees work and to keep members.

    -Stop hiring people that all think alike. Everyone is a 'yes' man and no one is thinking of the what ifs on projects. No one is allowed to ask questions! This is killing the company!


  2. Helpful (4)

    "Not the paradise place they say they are"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Tempe, AZ
    Current Employee - Customer Service in Tempe, AZ
    Doesn't Recommend
    Negative Outlook

    I have been working at LifeLock full-time (More than 3 years)

    Pros

    This is a good company to work for if you don't care much about moving up in the company and when things don't make sense you don't question anything. If you want a job where you come in, do your job and go home... not have anything invested in it- this is the job for you. Vacation time is nice and pay for certain jobs are either average or in many cases lower than average but the vacation time can help to offset that.

    Cons

    Management doesn't listen to reps, upper management... while they have an "open door policy" they frown upon actually using it. If you go to the corporate side and if you feel like you can't use the regular chain of command (hence the open door policy) you may be reprimanded. Most of the people working in this place are simply waiting for a better opportunity to come up and a lot of people are not 100% invested in the goal of the company.

    Advice to Management

    Stop using scare tactics to sell your products. Stop targeting older clients because you know they are more likely to believe the sponsors that you pay to use. Also, stop fudging member numbers and company data that is published to make the company look better than things are..

There are newer employer reviews for LifeLock
There are newer employer reviews for LifeLock

See Most Recent

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