LiveOps - Great place to work | Glassdoor
There are newer employer reviews for LiveOps
There are newer employer reviews for LiveOps

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Helpful (1)

"Great place to work"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Success Manager in Tempe, AZ
Former Employee - Customer Success Manager in Tempe, AZ
Recommends
Positive Outlook
Approves of CEO

I worked at LiveOps full-time (More than a year)

Pros

Great people with a lot of talent

Cons

Not a lot of processes or structure.

Advice to Management

Create processes and structure to retain talent.

Other Employee Reviews for LiveOps

  1. Helpful (5)

    "Glory days are passed for the At Home Call Center (independent contractor at home agent perspective)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - At Home Agent in San Antonio, TX
    Current Employee - At Home Agent in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LiveOps full-time (More than 5 years)

    Pros

    None. The stress does not justify remaining contracted with Company

    Cons

    I contend that schedule roll outs are filtered favoring some agents, regardless of the agent's stats. Routing calls to the best available agent is a farce Company likes to claim, there may be technology in use that can sense when particular agents have their schedule open and when their mouse is attempting to catch a commit. The use of this technology may be used to steer agents to lines/hours the Company wants covered. This can't be proven just experienced. Seems paranoic but it's a willing risk. This company's tactics and practices when relating to its at home agents is appalling. It appears only one person is trying to keep it all together and failing terribly.

    Advice to Management

    For a company that once bragged about having so much money and not knowing what to do with it, I'd suggest setting up lines of communication for the at home call center agents to communicate with management not with the baby sitters put in place trained to give canned responses. Does upper management or Marty Beard even know what is going on with the staff that oversees the at home agents. Does he know there are currently several hundred if not thousands of agents having their contracts dismissed without cause, there is mass hysteria and stress placed on the agents who don't know where to turn for answers, schedules filtered or cut off, and no one in authority is available to explain what is happening, paying less and less, constant technical issues unaddressed. Yet, precious little is communicated to the at home agents, whether it's procedural changes, technical issues, even invoice issues. What is going on? The quality of the at home arm has certainly degenerated. Perhaps someone has made a huge technical mistake with the network that cannot easily be corrected, thus the mass bogus and inflated CEs (infractions). ICs are isolated and helpless and certainly underappreciated. The at home call center arm does nothing to dispel this. Being an IC does not give license to treat the agents poorly or unethically. And compelling agents to sign a contract indemnifying the company of any kind of responsibility whatsoever exemplifies this company's disdain for ICs and subtle intimidation. There is plenty of protection for the company and none for the ICs. Stop publicly bragging, suspend hiring the unsuspecting. Communicate if At home is shuttering.


  2. Helpful (7)

    "In some instances, this job is like a telemarketing job that with incoming calls."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telemarketer- LiveOps Calls Us Operator Agents in Phoenix, AZ
    Current Employee - Telemarketer- LiveOps Calls Us Operator Agents in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LiveOps full-time (Less than a year)

    Pros

    I will give an example of what working here is like. Think of all those nifty products that are sold on TV at 1 or 2 am. You call the 1-800 number and you get a LiveOps operator. You order product, and you want to hang up, that is when the magic starts, You are scripted to read and up sell to the customer at least another 5 offers before you can place the order or the customer threatens to hand up, and you are monitored on your call time you can not go over, because you are being paid a whole quarter per minute! Yes that's right a quarter per talk time only....example you work an eight hour shift, and in 8 hours you get 60 minutes total, if you are lucky of talk time you get paid a quarter x 60 = $15 for an 8 hour shift!!!! And don't forget you are supposedly self employed, so you gotta pay your own taxes. Oh and just try to make the conversation with the customer long you will get called out on that too, How this place stays in business is really beyond me. Oh yeah let's not forget the extra $1 you get if you are lucky enough to do an up sell after making the customer listen to 10 offers after they placed the order and they do it just to get off the phone.....Now I can afford that porshe I've been saving up for!

    Cons

    Refer to the above!!!!!!!!!!!!!!!!!!!!!! The pros and cons are the same there are no pros, People will say oh at least you don't have to drive to your job...that is good Because in this case if you did had to drive to LiveOps could not afford to on LiveOps quarter per minute

    Advice to Management

    Management is set up the way they are because they claim that we are self employed people!
    That is why they are rude and not helpful...by law they can't help you, because if they did that jeopardize the fact that they say we are self employed. Do you guys get it now. They gotta walk that fine line or uncle sam will force them to pay by the hour and not get away with paying a quarter per minute

There are newer employer reviews for LiveOps
There are newer employer reviews for LiveOps

See Most Recent

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