LiveOps - Love my job & my manager - wish I had the resources I needed to knock it out of the park | Glassdoor
There are newer employer reviews for LiveOps
There are newer employer reviews for LiveOps

See Most Recent

Helpful (6)

"Love my job & my manager - wish I had the resources I needed to knock it out of the park"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Program Manager in Santa Clara, CA
Current Employee - Program Manager in Santa Clara, CA
Recommends
Approves of CEO

Pros

Flexibility
Fun
I'm trusted to do what I need to do to get the job done
Opportunity to innovate
Working with some of the smartest people I've met!
We support community through donations and matching gifts

Cons

I'd be lying if I didn't admit that it is difficult to get, what I consider properly resourced. This means that either things fall to the floor or that you work long days - it depends on how you deal with it.

Advice to Management

Please spend time finding the formula for success on the front lines, and then commit to it. Whether it is bodies, technology, or not taking certain business - all of us want the same thing - success for LiveOps, the Agents, and the Customers. Without that none of us win.

Other Employee Reviews for LiveOps

  1. Helpful (1)

    "LO Rocks."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Order Entry, Sales Pro, Tiki and Split in Tulsa, OK
    Current Employee - Order Entry, Sales Pro, Tiki and Split in Tulsa, OK
    Recommends
    No opinion of CEO

    Pros

    You can pick your own schedule.

    LO only sends calls to highest ranked agent in that category. If you can't sell or if
    you are timid. Don't apply.

    Lots of bonues and commissioned programs. Per talktime rate PLUS per order pay.

    Ability to earn more with affinity products and upsells. The more you sell the more you make.
    The more you sell the more calls you get.

    Noone looking over your shoulder. You are your own company. You decide how much you iwll make.

    Cons

    Some things are not communicated in a timely manner. We should have received a PB concerning ce's for missed commits.

    PB messages are not read in full, therefore reply answer is usually not anything to do w/ what you are asking, or you get the answer that is not correct.

    New agents thru the door are being hired in at the higher rate programs, the sr agents had to work there butts off to prove we can do it before we were allowed to do them.

    and lastly the 10% affinity rule or dr is gone is a joke.

    Advice to Management

    Quit allowing agents to walk all over asrs in vcc....


  2. Helpful (8)

    "LiveOps Principles do not apply to DR AM's"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Santa Clara, CA
    Former Employee - Account Manager in Santa Clara, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Free food 2x week
    Bring your dog to work
    Bar on the second floor with kegs
    There are fun people to work with here and there.

    Cons

    High pressure for DR team
    No pushback on client requests that are out of scope
    Significant unprofessional behavior amongst the team

    Advice to Management

    There is nothing that hasn't already been communicated to leadership at either all-hands meetings, exit interviews or other venues. Overall, its a great place to have on your resume, but a horrible experience to get there.

There are newer employer reviews for LiveOps
There are newer employer reviews for LiveOps

See Most Recent

Work at LiveOps? Share Your Experiences

LiveOps
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or