Lonely Planet - Lost its Way | Glassdoor
  1. "Lost its Way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Freelancer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lonely Planet for more than 10 years

    Pros

    If you're passionate about travel, this is one of the few guidebook publishers still making waves. Some wonderful people have worked for LP, and, if you're lucky, you may stumble upon them or deal with them. Perks for in-house staffer have often been generous and/or sensible.

    Cons

    Woeful lack of communication from the top, cluelessness and confusion from middle management, an overall sense that the ship is sinking and taking former LP values with it.

    Advice to Management

    Get a real plan and communicate it to your employees and freelancers. Reinstate some real values and vision and stop letting in-house people feed at the freebie trough, which muddies the waters. Stop implementing major changes unless you are actually ready to follow through and have all your procedures and systems in place -- forcing freelancers to sort out the mess created by management only leads to bitterness and corner...

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    Lonely Planet2017-01-31

Other Employee Reviews

  1. "Great and always improving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Franklin, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lonely Planet full-time for more than a year

    Pros

    As an engineer, I have a voice in the company and the direction of our product. We are free to work remotely at will. There is a collaborative culture and great camaraderie. Focus on continuous deployment and high quality work with a leading edge tech stack. Competitive compensation.

    Cons

    Benefits around time-off could use standardization across the company, which would benefit the US locations quite a lot instead of meeting regional minimums in each location, which hurts US employees comparatively, and communicates a lack of value for, and lack of thought into, employees' standards of living. Remote teams are rarely connected face to face, below the senior level.

    Advice to Management

    Proactively seek to create consistency & intentionality around employee compensation, time off, and internal connection & culture.

    Lonely Planet2019-06-14

    Lonely Planet Response

    June 18, 2019

    We appreciate you taking the time to leave this review. It's encouraging to hear that you value the culture at Lonely Planet, as maintaining a positive working environment is something that is really important to us. We encourage you to get in touch with someone from the HR ...

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  2. "Moving towards a product driven culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineering Team in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lonely Planet full-time for more than a year

    Pros

    LP is finally investing in the digital product and digital in general. Lonely Planet has been such an excellent brand for over 45 years. It's about time we catch up to where our users are with technology.

    Cons

    Change, change, change! (not really a con, just can be difficult at times). We have had our fair share over the past year for the right reasons. Things are leveling out but expect to hit a little corporate turbulence over the next 6 months.

    Advice to Management

    Continue to invest in technology and digital product. Great digital product gets users to become brand ambassadors and advocates. Let your content get them in the door, let great digital product keep them there and get them to return. Word of mouth will always be the most powerful marketing tool.

    Lonely Planet2019-06-24

    Lonely Planet Response

    July 1, 2019

    Thanks for leaving this review. It's great to hear your positive views on the direction of our business. We really value employee input, so we encourage you to share any ideas with your manager and team. - Lonely Planet HR Team

Discover more reviews about Lonely Planet.