Awful - Customer Service Advisor Lookers Employee Review

1.0
Sep 18, 2025
Recommend
CEO approval
Business Outlook

Pros

None. Staff treated terribly and no help from management.

Cons

No receptionist so customers have no idea where to go and regularly complain about it. Staff facilities are filthy and run down. The kitchen is literally a broom cupboard with just a sink, fridge and kettle. The walls have holes in and are dirty. Nowhere decent to sit to have your break. Sales staff don't want to deal with customers and expect service to do it.

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Lookers Response
8mo
We’re very sorry to hear about your negative experience during your time with us. It’s never our intention for any team member to feel unsupported or dissatisfied in their role. We take your feedback about workplace conditions and team dynamics seriously, and we’re currently reviewing these areas to identify where improvements can be made.

Explore other reviews about Lookers

3.0
Nov 26, 2021
Recommend
CEO approval
Business Outlook

Pros

Large firm resources and diverse

Cons

Lots of red tape and no

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Lookers Response
4y
Thank you for submitting a review, we appreciate your feedback.
2.0
May 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- great people and build new relationships with approachable colleagues

Cons

- since takeover it has become a cost-cutting business. tonnes of redundancies and treated like a number

3
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