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      Lufthansa InTouch

      Engaged Employer

      Lufthansa InTouch reviews

      mangelhaft - Backoffice Mitarbeiter Lufthansa InTouch Employee Review

      1.0
      Mar 6, 2019
      Backoffice mitarbeiter
      Recommend
      CEO approval
      Business Outlook

      Pros

      aktuell fällt mir leider nichts ein, bis auf die Flugvergünstigung

      Cons

      - Bezahlung ist für Mitarbeiter mit relevanter Ausbildung exorbitant unterdurchschnittlich - inkompetenz wird vor allem bei Führungskräften sehr deutschlich (fachlich kein Knowhow) - Kritik/Anmerkungen werden ignoriert - keine Wertschätzung - keine Anerkennung - extrem unzufriedene Mitarbeiter die das auch zu jeder Gelegenheit kommunizieren

      avatar
      Lufthansa InTouch Response
      7y
      Thank you for your feedback. We value every opinion and we believe that every perspective has something enriching. We are sorry to hear your general evaluation of the company; we work in a very competitive environment and we do our best to improve the conditions in Berlin at any given opportunity. We wish we could have discussed your feedback with you while you were still with us. Thank you for the time you spent with us and thank you for being in touch!

      Explore other reviews about Lufthansa InTouch

      1.0
      Jun 1, 2026
      Customer service consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      * Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

      Cons

      *Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

      3.0
      Jun 3, 2026
      Customer service consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good starting background point for an airline industry

      Cons

      Low rate of retention for tenured employees

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