You aren't in Kansas anymore - Service Technician Lumen Employee Review

1.0
Nov 6, 2010
Recommend
CEO approval
Business Outlook

Pros

Since upper management has no idea how to run a telephone co it's pretty safe to blend in. Without qualifications any technician without any experience can volunteer to be lower level management. Decissions made by upper management keep changing with no reason just the "We say so mentallity". Ideas put forth by experiencee technicians are ignored but after several months management will eventually change and go to same ideas as thier own, after wasting lot's of money. The screw up move up mentallity is alive and well and being a kissass with minimal experience is a plus for advancement. So if you play your cards right monitarily you will be sucessful until they figure it out which I estimate 2 to 3 years.

Cons

No leadership from upper management 1st level management must adapt or loose. No established technical practices are always reinvented in the field and barely passed on correctly. Local managers take days off during week to work from home and can never be reached. Relying more on contractors who are trained less than company technicians who have very little training either. No support from upper division level preach the unifying principles but never practice them. Employees are continually lied to.

Explore other reviews about Lumen

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Fully remote, good pay and benefits, flexible schedule, great work life balance

Cons

Changing industry landscape, affected by lay offs

avatar
Lumen Response
2mo
Thank you for sharing your thoughts. Because of feedback like yours, we get better every day. We're sorry to read that you have had negative experiences with the changing industry landscape due to layoffs. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you valued our agile working model, compensation practices, benefits, and work-life balance. We are committed to ensuring that we can all succeed together. Thank you again for your feedback. We truly wish you the best of luck!
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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