Lyft - Driving for Lyft | Glassdoor

Employee Review

Employee Review

Helpful (5)

"Driving for Lyft"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Freelancer - Driver in Tampa, FL
Current Freelancer - Driver in Tampa, FL
Recommends
Positive Outlook
No opinion of CEO

I have been working at Lyft (More than a year)

Pros

Provides opportunity to make money according to Driver's schedule. Some of its features for the Drivers (Destination filter, Scheduled Rides, Filtering for Bad Rider/Driver ratings) are executed better than your competition.

Cons

1) Seems overly sensitive to comments from riders, even when contradictory. The rating system needs to be improved. Your competition's rating system is much better.
2) Has connection problems between system and Drivers - areas of limited coverage, especially when compared to Uber.
3) Like your competition, it has added fees to the Rider's bill without increasing the Driver's income.
4) It has a higher cancellation rate (from its riders) than its competition.
5) Poor communication between company and Drivers.

Advice to Management

Your rating system, though better in one respect than your competition's, is worse than your competition's. I drive for both of the companies and yet my ratings are off by a significant factor when one is compared to the other. I have complained to Support about your poor connection coverage before when I was just driving for Lyft. When I started driving for your competition, it, comparatively, became worse. There are obvious communication/management problems within your company that keep it from being a more desirable company to work for. If it really is to become the best, it needs to fix its own problems before just hoping the bulge under the carpet doesn't get too big to ignore.

Other Employee Reviews

Other Employee Reviews

  1. Helpful (1)

    "Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Driver in Boston, MA
    Current Freelancer - Driver in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Lyft (More than a year)

    Pros

    Independence since you are your own boss
    Flexibility to work your own hours
    Friendly Conversation with the passengers

    Cons

    Wear and tear on vehicle
    Demand for rides is sporadic
    Bonus potential is mostly based upon number of rides completed

    Advice to Management

    Look for other creative ways to compensate drivers (i.e. customer satisfaction rating)


  2. Helpful (1)

    "Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Anonymous Freelancer
    Current Freelancer - Anonymous Freelancer
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You can drive on your own time/schedule

    Cons

    There are honestly too many to name

    Advice to Management

    Advise drivers where the passenger is going

Discover more reviews about Lyft.

Work at Lyft? Share Your Experiences

Lyft
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or