Lyft - Rating System - the Truth | Glassdoor

Employee Review

Employee Review

Helpful (2)

"Rating System - the Truth"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Freelancer - Anonymous Freelancer
Current Freelancer - Anonymous Freelancer
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

Flexible work hours
Not much else to say but that

Cons

Pay is a joke
The rating system is very broken and confusing.
Let me elaborate on that. They say it's a 5 star system..... it's not. It's a thumbs up or thumbs down system.
5 star = thumbs up
3 or 4 star = thumbs down
less than 3 = never match me again

Lyft says they want their drivers to hold a 4.8 average, which in terms of thumbs up/down you must have 80% of your riders giving you a thumbs up.
It's broken because the 5 star system confuses riders into thinking 4 stars is a good rating but in reality it's a thumbs down.

I haven't been working long enough to experience rude/bad riders but after doing some research and looking at the rating system it's unfair, confusing, and broken.

Lyft takes advantage of desperate people needing money and grinds them through this rating system.

Advice to Management

Raise the fares.

Fix the rating system, just move it to a thumbs up or thumbs down system (Because that's BASICALLY WHAT IT IS!).

Let the drivers GET FEEDBACK if they get a thumbs down.

Software options for riders:
Thumbs up -> give feedback about why
Thumbs down + option to not match to driver again -> give feedback about why (Let the driver see it, perhaps to protect the riders identity release the feedback randomly sorted each week to the driver or after every X number of rides)

Software options for drivers:
Thumbs up -> give feedback about why
Thumbs down + option to not match to rider again AND/OR report damage -> give feedback about why

THAT'S IT! Get to work

Other Employee Reviews

Other Employee Reviews

  1. "Bad driver service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Anonymous Freelancer in San Francisco, CA
    Current Freelancer - Anonymous Freelancer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Unfair deactivation don’t care about there drivers

    Cons

    Unfair company only care about passengers even if there drunk

    Advice to Management

    Bad management


  2. Helpful (15)

    "Huge Tech/Non-Tech Disparity and Poor Management Talent Fueled by Hypergrowth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in San Francisco, CA
    Former Employee - Marketing in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Lyft full-time (More than a year)

    Pros

    The people you work with are great and the mission is inspiring. "Free" Lyft Credits was one of the best perks, although not really free as they are taxable.

    Cons

    If you're not on the tech side of the company, you're a nobody... which is reflected in compensation, career outlook, and highlighted/championed company objectives.

    The hyper growth of the company has led to an increase of managers who never should have become managers to begin with; you'll find more people leaving their bosses here than leaving their jobs. There is no concrete process to identify or remove poor managers; which usually comes down to nothing more than one's word against the other's.

    The kool aid goes sour fast here as there is a huge focus on culture, without much action to back it up – especially if you're not in their San Francisco HQ office.

    Advice to Management

    Champion the 'business side' of the company. Create a transparent and actionable system to help team members who have been paired with abusive managers.

Discover more reviews about Lyft.

Work at Lyft? Share Your Experiences

Lyft
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or