Lyft - Unfair rating system for driver | Glassdoor

Employee Review

Employee Review

Helpful (1)

"Unfair rating system for driver"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
Current Freelancer - Driver
Current Freelancer - Driver

I have been working at Lyft (Less than a year)

Pros

Extra small money
Flexible hours

Cons

-Rating system should be a thumb up or thumb down. For the thumb down, we will not match again. The current system is not fair for drivers because if you drive long enough it will even tually slowly go down. I don’t think its fair for drivers to lose their jobs based on this unfair rating. I was at 4.99 for couple weeks and my week5 I am at 4.94(i know its pretty high but still). I drive a BMW (which is eligible for “premium” booking) to pick up Line and Lyft booking, I keep my car clean at all time, and I am nice to everyone. For some people, 5stars just not exist to show appreciation for drivers when they sit in a nice car with a safe ride for 1/3 less fees than taxi.
- airport queue problem. Lyft driver app is always broken in that area.

Advice to Management

- I did not get a “no show” fees many times and i had to call Lyft by going to the website. I wish you make that option easier.
- rating system that i stated above. I dont think 5 stars rating from passenger’s emotion is fair. While you also have either thumb up or thumb down for some area here.

Other Employee Reviews

Other Employee Reviews

  1. Helpful (5)

    "A company that walks the walk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time (Less than a year)

    Pros

    Excellent pay, equity, benefits, perks
    Flexible work schedule, unlimited PTO
    Supportive, inclusive company culture

    Cons

    Teams can get big
    Takes a lot of effort to get things done because of scale

    Advice to Management

    Stay committed to values, you're doing a great job so far.
    Try to find a way to make big teams feel small.


  2. "Time back with my kids"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    Current Freelancer - Anonymous Freelancer
    Current Freelancer - Anonymous Freelancer
    Recommends

    Pros

    I make my own hours for business.

    Cons

    The background process is long.

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