Lyft - Revise that Rating System! | Glassdoor

Employee Review

Employee Review

Helpful (4)

"Revise that Rating System!"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
Current Freelancer - Anonymous Freelancer
Current Freelancer - Anonymous Freelancer

Pros

flexible schedule, opportunity to meet interesting people

Cons

poor rating system; inconsistent bonus system

Advice to Management

The rating system as ism is quite unfair. First, it is possible to be rated low for things that are not the driver's fault. For example, I will not run lights to get someone to work on time so they rate me low. Second, I do not think riders understand how the system works. 4 is described as GOOD and 5 is described as EXCELLENT. So a passenger might think that" as long as a person does everything right, I will give them a 4. I should reserve a 5 for people who do something special or go above and beyond. " That is the way that I thought as a passenger. Then, when I became a driver, I learned that if your average drops below 4.6 you could be deactivated. So, if half of my passengers take the term GOOD literally as it relates to a 4, I could lose my earning opportunity. Find another label for 4, obviously, you do not think it is GOOD enough,

Other Employee Reviews

Other Employee Reviews

  1. "Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Anonymous Freelancer
    Current Freelancer - Anonymous Freelancer
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Easy money, Very flexible, talk to people

    Cons

    Back hurting, so a lot pain

    Advice to Management

    give more bonuses


  2. "Lyft Driver"

    StarStarStarStarStar
    Former Freelancer - Anonymous Freelancer
    Former Freelancer - Anonymous Freelancer

    Pros

    You can make your own schedule

    Cons

    Can be busy or slow, you can't really predict

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