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Lyft

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Lyft

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Employee Review

  1. 2.0
    Former Employee, more than 1 year

    Disappointed

    Feb 28, 2019 - Customer Experience in Nashville, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company as a whole has a great vision and great values. It's an easy company to believe in. The office is pet friendly and has great snacks.

    Cons

    They believe that the pay is competitive, but it's only competitive based on title and not actual work. There is an incredibly large gap in pay between hourly employees and salaried employees (over $20k difference). The level of work that most team members are doing is not reflective in title or salary, which makes it difficult when job hunting, because the title is not equivalent to the work at other companies. For promotions, they have guidelines in place that you must be in your position for at least 1 year before you can apply for another position. If another position comes up that you are the most qualified for and are currently the most senior on your team, you cannot apply for it if you have not met this 1 year requirement. This allowed for less senior team members to apply for and receive a promotion, even though they weren't the most senior and may have been passed up for the previous promotion. It was incredibly discouraging and management did nothing to resolve the issue. We were encouraged to speak up about issues, but were rarely actually heard. We were frequently met with very political responses, but no real action. Myself and my team members often went to management and senior management to address issues. I even went to HR with concerns and no action was taken by them either. It was incredibly disappointing to be encouraged to surface concerns, but never see any resolutions provided by leadership. Leadership rarely had any clear vision. Every issue was always an emergency and you were expected to switch focus quickly while never completing a project. It made it impossible to work toward a goal or stay aligned with the team. The Customer Experience management team are salaried and are able to check email out of working hours. Often, hourly employees are sent emails on weekends or non-working hours and are expected to receive the update. Hourly employees cannot check email outside of working hours, which makes updates impossible. There are opportunities for learning and development but they are rarely spoken of and most team members are completely unaware of them. Since I have left, I have heard of no improvements to the team and have heard of more team members looking to leave. I wanted to stay at Lyft as long as possible and was absolutely heartbroken to leave, but I couldn't work in these conditions anymore.

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    19 people found this review helpful
  1. 5.0
    Former Freelancer

    Kind courteous and goes above and beyond expectations

    Aug 9, 2022 - Driver 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lyft communicates with employees well. All pay is immediately available to transfer

    Cons

    Unknown destinations that lead to long hours

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  2. 4.0
    Current Freelancer, more than 3 years

    Make your own hours, gig job is great

    Aug 9, 2022 - Driver 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    make own hours, work as much or as little

    Cons

    Gas prices is killing the gains

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Lyft photo of: Team members working in the San Francisco Office
Lyft photo of: Team members working in the Nashville Office
Lyft photo of: Team members working in the Nashville Office
Lyft photo of: Team members working in the Dolly Parton room in the Nashville Office
Lyft photo of: Team members in our Nashville office
Lyft photo of: Team members in one of the kitchens in the Nashville Office
Lyft photo of: Team members catching up in the San Francisco Office
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