MAPFRE Insurance - Horrible- overworked and being managed by people who have never done my job | Glassdoor
There are newer employer reviews for MAPFRE Insurance
There are newer employer reviews for MAPFRE Insurance

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Helpful (1)

"Horrible- overworked and being managed by people who have never done my job"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Road Investigator in Boston, MA
Current Employee - Road Investigator in Boston, MA
Doesn't Recommend
Negative Outlook

I have been working at MAPFRE Insurance full-time (More than 8 years)

Pros

Flexible schedule is the only reason to be a road investigator at commerce. You can work from home but you will be working many more hours than the company told you would be when you took the job.

Cons

I am a road investigator and my manager has exactly ZERO hours of experience in the field. I'm not exactly sure how someone could manage me if they never have done my job. Because of his lack of experience investigators are inundated with work that can't possible be completed by the due dates that are given to the files. Investigators are also asked frequently to go into dangerous situations they may not even know are dangerous. Then they find themselves cornered in a room with a dangerous person and having to get out quickly and calmly. It's exhausting and any request from the staff to make things better is met with a clear and succinct manage out process for that employee.

Advice to Management

Get the management teams alined with employees that have their same expertise. Perhaps you could elevate one of the current road investigators into a manager role who could travel around with the other investigators and help them with their investigations. This role could also work internally with the claims adjusters to help them determine what is a good assignment and what would be a bad assignment.

Other Employee Reviews for MAPFRE Insurance

  1. "Great company, on the move up!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Webster, MA
    Current Employee - Administrative Assistant in Webster, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MAPFRE Insurance part-time (More than 10 years)

    Pros

    Great people and great location.

    Cons

    Not the same company as it once was, but since being taken over by MAPFRE USA, it's showing great progress in the right direction.


  2. "Overall, working at Commerce Group has been a worthwhile experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Coordinator in Columbus, OH
    Current Employee - Marketing Coordinator in Columbus, OH
    No opinion of CEO

    Pros

    The people, the benefits, and the friendly atmosphere.

    Cons

    Communication between upper management and general associates is not great.

    Advice to Management

    Communicate more with the general associates. It's their company too!

There are newer employer reviews for MAPFRE Insurance
There are newer employer reviews for MAPFRE Insurance

See Most Recent

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