- Former Employee★★★★★
I did not know these kinds of places existedFeb 25, 2012 -RecommendCEO ApprovalBusiness Outlook
steady paycheck-- pays the bills. benefits are good
hrs-8-5 lunch-12-1 no training AT All management-horrible. the will not tell you or teach you anything..no management support you can only get a raise or promotion if you kiss butt to upper management for years.... alot of employees are back stabbers and constantly talk about other employees sometimes i had felt like it was a third world country with all the outdated equipment. Company Braggs about making a Billion in revenue. but pays lesssss then minimum salaries??? high turnover ratio= replace a seasoned employee with a burger flipper...Continue reading
- Former Employee, more than 1 year★★★★★May 29, 2018 - Tech Support Representative in Columbia, MDRecommendCEO ApprovalBusiness Outlook
It's a big company that servers several different industries.
Raises could be higher.
- Former Employee, more than 5 years★★★★★Jan 13, 2022 - Customer Support Representative in Scottsdale, AZRecommendCEO ApprovalBusiness Outlook
Learned some genuine business skills. Made some long-term friends.
1. They kept the lights and AC turned off after 5 to save money. In AZ. They did this for the 7 years I worked for them. 2. You could not get promoted out of support the way the review program was set up. In order to get promoted, you had to have at least a 3.5 on your last review. How, here's the kicker. Your raise was tied to your review score. If you score a 3, you get a 3% raise, etc. Management told my boss he could not give more than a 3% raise, which means on my review, I got a 3. The review means nothing, its just tied to how much they are allowed to give out for raises. Remember, you can't get promoted unless you have at least a 3.5 on your last review.....which no one gets, because they're not going to spend the money on that. It was really, really messed up. And the reason I left. 3. Perpetually understaffed which made it impossible to give good customer service. Hold times for customers were usually 20-30 minutes. 4. No respect for a scheudle. They would schedule you to get off at 11pm only to come back at 6 AM. This happened all the time.Continue reading