MTM - One flew over the cuckoo's nest | Glassdoor
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Helpful (3)

"One flew over the cuckoo's nest"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Lake Saint Louis, MO
Former Employee - Customer Service Representative in Lake Saint Louis, MO
Doesn't Recommend
Negative Outlook

I worked at MTM full-time (Less than a year)

Pros

This company has pretty good benefits and pay. The office I worked in also ran fun programs to encourage excellence in our work quality.

Cons

This company is plum crazy!! They don't give enough training on medicaid policies that we are supposed to be providing customer service for and the management doesn't seem to know what they are doing. Lastly, you are taking calls all day from medicaid recipients & most of them call in with a chip on their shoulder and a "the world owes me" attitude. They can be highly nasty.

Advice to Management

Train your call center employees better!! And one day isn't really enough time to learn a policy when you have 12 other policies already crammed into your head. Organise your people better and make sure that EVERYONE knows what you are doing so there isn't so much confusion on who is doing or done what. Also, more support to your employees would be helpful. They are already being beat to death every day by the clients calling in, it is a little much when they feel as though they are being beat to death as well by their own management.

Other Employee Reviews for MTM

  1. "waste of tax money, makes you feel like a cheap prostitute."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lake St Louis, MO
    Current Employee - Customer Service Representative in Lake St Louis, MO
    Doesn't Recommend

    Pros

    pto is available after 90 days.

    Cons

    fires top paid employees when quarterly expenses can not be managed to remain "growing". about 3 out of 100 csr's have been there over a year. promotions are based off popularity. management is completely out of touch with basic job functions. have witnessed sexual gestures and discrimination from management to csr's. computer systems are slow and out dated. alters company policies to fire top paid employees to avoid "layoffs"

    Advice to Management

    know what your employees jobs even are and learn to recognize that members needs are not being met and change. take the contract money and run while your peons have to blindly keep the company afloat is no way to run a respectable business.


  2. "MTM (Man to Man) English Academy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - English As A Second Language Teacher in Iloilo (Philippines)
    Former Contractor - English As A Second Language Teacher in Iloilo (Philippines)
    Doesn't Recommend
    Neutral Outlook

    I worked at MTM as a contractor (More than a year)

    Pros

    The owner is a very organized man who takes a personal interest in his students and his employees. Work can be on location or on line. The students are screened and are serious in their quest to learn.

    Cons

    If anyone has interest in teaching at the academy as opposed to online teaching, it would require travel to the Philippines or South Korea. The pay rate is based on Philippines economy, which is below American standards.

    Advice to Management

    Raise your pay rate for native speakers to be more in line with American and British standards.

There are newer employer reviews for MTM
There are newer employer reviews for MTM

See Most Recent

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