MTM - Stay Away | Glassdoor
  1. "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CCR in Warwick, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MTM full-time for less than a year

    Pros

    Meeting new people.And going home.

    Cons

    Management is a joke and clueless.The training was horrible. And the pay is low. They pretend to be improving when in reality nothing has changed.

    Advice to Management

    Learn how to take phone calls from customers. Dont belittle your ccrs. Promote from within.

    MTM2019-04-07
  1. "Fast paced, very diverse decent pay & benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Madison, WI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at MTM full-time for more than 5 years

    Pros

    Very diverse accepting environment. Own dedicated cube, decent pay and benefits. Making a difference in helping people with serious health issues. A lot of good co workers who care about members and other co workers. Local supervisors who try hard foster communication and inclusion. Lots of promotions from with in

    Cons

    Working with the limitations of dealing with slow moving inflexible government agencies that don’t have the members best interest at heart or use common sense in how they structure the contacts MTM has to work with. Some people at corporate who think they can have a one size fits all approach to all the contact centers Members can at times be stressed out and abusive. If you are thin skinned this job is not for you

    Advice to Management

    Don’t be so centralized with a one size fits all to your call centers and contracts.

    MTM2019-07-13
  2. "MTM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - General Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MTM full-time for more than a year

    Pros

    Working with very competent people within the corporate office; good partners in establishing location operations.

    Cons

    Speed to implement new technology.

    MTM2019-07-17

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