MTM - horrible do not apply if u dont want your time waisted | Glassdoor
  1. Helpful (1)

    "horrible do not apply if u dont want your time waisted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Warwick, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MTM full-time

    Pros

    None None None None None None

    Cons

    Disorganized Lack of communication They emailed me twice about open classes and each time ive called back like they said to in the email and nobody got back to me .. they said both times that classes were filled ... why email me then? This company is a joke if you want to build you career do not start with this company seriously..

    Advice to Management

    Be more organized or hire more people cause this companies hiring process is awful

    MTM2019-05-13
  1. "Fast paced, very diverse decent pay & benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Madison, WI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at MTM full-time for more than 5 years

    Pros

    Very diverse accepting environment. Own dedicated cube, decent pay and benefits. Making a difference in helping people with serious health issues. A lot of good co workers who care about members and other co workers. Local supervisors who try hard foster communication and inclusion. Lots of promotions from with in

    Cons

    Working with the limitations of dealing with slow moving inflexible government agencies that don’t have the members best interest at heart or use common sense in how they structure the contacts MTM has to work with. Some people at corporate who think they can have a one size fits all approach to all the contact centers Members can at times be stressed out and abusive. If you are thin skinned this job is not for you

    Advice to Management

    Don’t be so centralized with a one size fits all to your call centers and contracts.

    MTM2019-07-13
  2. "MTM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - General Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MTM full-time for more than a year

    Pros

    Working with very competent people within the corporate office; good partners in establishing location operations.

    Cons

    Speed to implement new technology.

    MTM2019-07-17

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