Mac-Gray - Its the MacGray way or hit the highway | Glassdoor
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There are newer employer reviews for Mac-Gray

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"Its the MacGray way or hit the highway"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Branch Manager in Tucson, AZ
Current Employee - Branch Manager in Tucson, AZ
Doesn't Recommend
Disapproves of CEO

Pros

Its a job but don't expect too much from it.

Cons

Senior Management are clueless of the operation of the organization. Most are not from this industry.
There is a very serious cultural rift between sales and operations. Sales tend to be college educated, well paid and whine about everything. Operations are techs who seldom become management because there is no methodology to train them. Therefore operations tend to be blue collar, poorly paid, and the whipping boys for every problem. Sales takes great satisfaction throwing Operations "under the bus".
I never heard of an organization where the branch sales team is not responsible to branch managers.
The internal accounting software is not user friendly to the staff who are given P&L responsibility without any input. Sales overestimates new job revenue and operations then suffers from missed targets.

Advice to Management

Create a training program for recruiting technicians.
Bring in a consulting team to review branch salaries; what they will find is sales is grossly over paid and operations grossly under paid which is evident in the high turn over.
Something is seriously wrong when senior staff who accompany an acquisition are gone within 24 months.
Something is seriously wrong when the customer base that accompanies an acquisition, and has been stable for years, starts to erode immediately after MacGray takes over.

Other Employee Reviews for Mac-Gray

  1. "No Regrets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Actually worked there for 14 yrs. Though the last couple years in my division had terrible management it was a great place to work till then. Good people!

    Cons

    Got to big to fast when they went public


  2. "Mac Gray Supervisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mac-Gray full-time

    Pros

    Decent Benefits and fringe benefits (Early release during the summer)

    Cons

    Weak salaries, poor corporate culture

    Advice to Management

    Mac Gray was purchased by another company and was mostly dismantled.

There are newer employer reviews for Mac-Gray
There are newer employer reviews for Mac-Gray

See Most Recent

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