Macy's - Good place to gain experience, no career opportunity | Glassdoor
There are newer employer reviews for Macy's
There are newer employer reviews for Macy's

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Helpful (4)

"Good place to gain experience, no career opportunity"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate Part Time in Los Angeles, CA
Current Employee - Sales Associate Part Time in Los Angeles, CA
Doesn't Recommend
No opinion of CEO

Pros

Excellent sales training (MAGIC) that can be used for any job involving customer service
Stores are now using MySchedulePlus which gives flexibility. You can pickup, swap, giveaway assigned shifts all between employees without manager approval.
Good register training, but most occurs through coworkers
20% employee discount increases to 30% for select sale days, plus allows use of coupons

Cons

Too focused on sales goals, credit card applications, and employee scorecards.
Low wages compared to skills expected, pay increases never more than $0.25.
Sales goals encourage competition between employees with the customer in the middle.
Almost no advancement opportunity except for "promotion" to full time or commissioned associate.
No commission except for select departments; commissioned departments have low commission 1% or less. Some commissioned departments have monthly draw where employee technically owes Macy's money before they can accumulate commission.

Advice to Management

Reward and acknowledge employees who provide MAGIC customer service, the employees who are the reason customers return. Don't reward employees who hog registers for sales, reward departments who actually move large amounts of merchandise. An expert register ringer is the not the same as an expert salesperson.
Commission every associate in the store, even a low 0.5% commission, to promote associate sales.
Drop the individual sales goal and focus on department sales so employees work with each other instead of against one another.

Other Employee Reviews for Macy's

  1. "Great for a student"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Chesapeake, VA
    Current Employee - Sales Associate in Chesapeake, VA
    Recommends
    No opinion of CEO

    Pros

    The associate discount is a great perk at working for macys and that you can use it on top of the other sales and discounts.

    Cons

    As a temporary employee I did not get any benefits that a part or full time employee would give. Also because I worked during the christmas holiday, alot of the full time workers were very competitive with meeting their sales goals.


  2. "cool"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Novi, MI
    Former Employee - Hostess in Novi, MI
    Recommends
    Approves of CEO

    Pros

    discounts, very chill environment, nice management, everyone's very friendly

    Cons

    mm the pay could have been a little bit higher

    Advice to Management

    rise the pay to at least 9/hr and up and their would be a lot more people working there

There are newer employer reviews for Macy's
There are newer employer reviews for Macy's

See Most Recent

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