Macy's - Manager | Glassdoor
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"Manager"

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  • Career Opportunities
Former Employee - Manager in Columbus, OH
Former Employee - Manager in Columbus, OH

I worked at Macy's full-time (Less than a year)

Pros

At this job I worked with friendly people and enjoyed the variety of hours. I am not a morning person so I preferred the closing shift. This was a great experience managing people.I enjoyed helping friendly customers.

Cons

Some customers can be hard to deal with. On slower days it can get boring. On busy days the amount of go back merchandise can be overwhlming.

Advice to Management

Overall this was a good job.

Other Employee Reviews for Macy's

  1. Helpful (1)

    "Macy's work environment is toxic...it was a great place to work before Macy's bought out the May Co Stores..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist in Saint Louis, MO
    Current Employee - Sales Specialist in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Macy's full-time (More than 8 years)

    Pros

    discount
    some of the employees were nice to work with

    Cons

    Experienced Area Sales Managers and Sales associates with more than 5 years have been systematically fired or forced out because they want all the employees to be cheap labor. The replacement Area Sales Managers are not given training and treated terribly, and you know what they say, it rolls down hill. The newer sales managers treat employees disrespectfully and like 5 year olds; berating you in front of customers and coworkers. The whole atmosphere in the store I was in (for 9 1/2 years) is toxic. NO ONE is happy in that store. They keep cutting hours, and expect more than one person can possibly do. Sales and customer service are the most important and that is how you are judged. I have no problem with that...but when you keep cutting hours and there is only one person in an area, it is almost impossible to give quality service to your customers, especially if you are in an area that only specific persons can work. Training is very poor. And Area mangers are stretched thin, so if you call for assistance, they don't want to help you. If you force them to come help, they are really nasty to you for interrupting them.

    Advice to Management

    Train your people better. Treat employees with respect and not like children. Add more hours, cutting them to the bone does NOT help your margins if customers leave because they can't wait or can't find help. TRAIN YOUR ASM's... and don't treat them bad because they treat their associates badly because that is what they learn from upper management.


  2. Helpful (4)

    ""America's Department Store" - Good place to build a retail leadership career but takes stamina."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in New York, NY
    Current Employee - Assistant Store Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Under good senior store leadership, one has the potential to build a retail leadership career. However, it takes stamina and solid organization skills as there is A LOT going on under one roof of a Macy's Department Store. It is easy for one to get lost or engulfed and become overwhelmed if you are not skilled at balancing priorities. Overall, a good place to get some solid experience and grow within the organization if you're open to it.

    Cons

    The quality of work/life balance can be a struggle. There are MANY, MANY balls to juggle in the air at Macy's as the promotional calendar is always packed which makes it difficult to take vacations and other time off when it's compatible with family or friends who work outside of the retail industry. Stores are constantly in pre-sale mode for sales, constantly in some sort of an event in which you have to meet goals for ticket sales, donations for charities OR prepping for the "One Day Sale" which is really two days every month. There are constant visits, conference calls, and meetings even while having to balance all of the above. Overall, being a leader at Macy's takes a lot of organization, ability to prioritize and motivate low wage employees to accomplish a lot. Sales plans are extremely aggressive and you do not qualify for a bonus unless the entire store AND company makes its annual sales and profit plan - even if you work your butt off and achieve all sales plans for your area of responsibility - you will not get a bonus unless the total store and company makes it.

    Advice to Management

    Sales plans are often extremely aggressive over previous years results. There are often too many "other things" to balance that can easily overwhelm the store teams. Too many events back to back to back such as Reading is Fundamental to United Way to March of Dimes to Shop for a Cause to Thanks for Sharing....all in combination with "Magic" classes, orientations, deep dive visits preparation, on and on and on and on....


There are newer employer reviews for Macy's
There are newer employer reviews for Macy's

See Most Recent

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