Macy's - Professional Customer Service | Glassdoor
There are newer employer reviews for Macy's
There are newer employer reviews for Macy's

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Helpful (2)

"Professional Customer Service"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate in Boca Raton, FL
Current Employee - Sales Associate in Boca Raton, FL
Recommends
Positive Outlook
Approves of CEO

I have been working at Macy's full-time (More than a year)

Pros

Great incentive to make money, fabulous discounts on designer merchandise, senior staff are great motivators, diverse group of employees, creative people sharing ideas and knowledge of merchandise, and a great opportunity to grow with the company. There are affordable medical benefits, 401K plans, dental, and insurances. Getting recognized for a good dob done well.

Cons

Not all employees do their fair share of work leaving others to pick up the brunt of cleaning and straightening of merchandise. Long hours of standing and bending throughout the work day. Commission plus hourly salary is calculated against a formula based on your pay per hour and FT or PT status. Very hard daily goals to obtain but they are attainable if your motivated to give expert customer service. Employees who are not as dedicated as yourself leave a bad impression on the consumer making it difficult for others who are there to earn a living.

Advice to Management

More reviews are needed on employees and the input and complaints of fellow workers should be considered during the review process. More education from vendors is greatly needed about their products new and old. Keep up the great work and keep us motivated, the morning meetings and rallies really do help.

Other Employee Reviews for Macy's

  1. "Macy's-best retail employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lima, OH
    Current Employee - Anonymous Employee in Lima, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than 10 years)

    Pros

    very clear about expectations and focused on the customer experience.

    Cons

    holiday schedule leaves little time for family


  2. "Seasonal Employee overall experience was good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Brooklyn, NY
    Former Employee - Sales Associate in Brooklyn, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Macy's part-time (Less than a year)

    Pros

    Good Co-workers, relax customers, and a great vibe to match

    Cons

    Can be stressful depending on manger. Holidays can get a little intense

    Advice to Management

    Keep on more seasonal employees who do a good job.

There are newer employer reviews for Macy's
There are newer employer reviews for Macy's

See Most Recent

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