Macy's - Typical retail environment with low pay and managers with mixed levels of competence and professionalism | Glassdoor
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There are newer employer reviews for Macy's

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Helpful (2)

"Typical retail environment with low pay and managers with mixed levels of competence and professionalism"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Seasonal Sales Associate
Former Employee - Seasonal Sales Associate
Doesn't Recommend
Disapproves of CEO

Pros

They'll take anyone off the street as a seasonal hire, so it's a great place to work if you're having trouble finding a job or need some extra holiday money.

Employees who open a lot of credit applications can get up to a 50% discount on many items in the store in the form of "Macy's money," coupons given in $3-$25 increments to high performing associates.

The company keeps track of metrics such as sales and the percentage of customers who are greeted, but doesn't play the secret shopper game so you're not afraid the customer you're talking to is out to get you.

Cons

Macy's is a case study in misleading advertising. The company prints coupons that get people in the store and then excludes half the inventory from those coupons in the fine print. Thus associates get a lot of flack from disappointed/misled customers.

Macy's pays lip service to customer service and then imposes bureaucratic restrictions on sales people that make providing real service almost impossible.

Company is in financial distress and has no unique sales advantage such distinctive merchandise or good customer service to distinguish itself from rivals.

Advice to Management

Since the Macy's name is the only card you have left to play, I think the game is up. Jump to another company as soon as you can.

Other Employee Reviews for Macy's

  1. "great disconnect between management and associates"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    the dress requirement was easy... black pants or skirt and a black top, all of which you could easily find while at work

    Cons

    no growth opportunities or encouragement from the management towards the associates
    communication between management and associates
    low pay wages
    small store discount

    Advice to Management

    evaluate the associates you have. work on their weaknesses and let them excel at their strengths. if you have good people, value them, and help them progress


  2. Helpful (1)

    "Great for coming in at a management position, horrible for anyone working up the ladder"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Sales Manager
    Former Employee - Assistant Sales Manager
    Doesn't Recommend
    No opinion of CEO

    Pros

    Very positive atmosphere as far as team building and motivation goes. Really a great place to cultivate entry-level talent, albeit as they'll need to move to other companies to advance.

    Cons

    Promoting from within is not a strong suit here; most upper-level positions are given to college graduates who have never had a job, or to transplants from other companies. In fact, once I left, I was offered a higher position with Macy's, but since they offered me less than what I was making in my new position elsewhere, that didn't work out.

    Advice to Management

    Taking a chance on known quantities whom you have cultivated from their start (and more than that, were encouraging and full of praise for an up-and-coming successful manager) with you is less of a gamble than going all in on someone from another company from whom you only have a resume and a 30 minute interview to judge.

There are newer employer reviews for Macy's
There are newer employer reviews for Macy's

See Most Recent

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