Madison Concourse Hotel - Worthwhile experience in customer service. | Glassdoor
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There are newer employer reviews for Madison Concourse Hotel

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"Worthwhile experience in customer service."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Front Office Associate in Madison, WI
Former Employee - Front Office Associate in Madison, WI
Recommends
Neutral Outlook

I worked at Madison Concourse Hotel full-time (More than a year)

Pros

Everyone working the front line of customer service (front desk, bell, housekeeping) is friendly. The hotel has quite a few corporate contracts that are pretty good at keeping occupancy relatively high throughout the year.

Cons

There is a gorge between management and employees that cannot be crossed. They will hire from outside instead of promoting within. Very little room for growth.

Advice to Management

Treat your employees like intelligent creatures with their own ideas, instead of relying on them to fix crisis issues that you created. Groom them to promote them, instead of hiring outside the company and having to introduce some newbie to the culture of the hotel.

Other Employee Reviews for Madison Concourse Hotel

  1. "Great experience in hospitality"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Madison Concourse Hotel part-time (More than 3 years)

    Pros

    Approachable management that listen to their staff, friendly work environment. Fast paced at times, upscale environment promotes outstanding customer service

    Cons

    they do prefer to hire experienced management, so there isn't much opportunity for increased responsibility

    Advice to Management

    continue to respect and appreciate your employees


There are newer employer reviews for Madison Concourse Hotel
There are newer employer reviews for Madison Concourse Hotel

See Most Recent

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