Magellan Health - Call Center Boredom | Glassdoor
There are newer employer reviews for Magellan Health
There are newer employer reviews for Magellan Health

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Helpful (1)

"Call Center Boredom"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Authorization Representative in Phoenix, AZ
Former Employee - Authorization Representative in Phoenix, AZ
Doesn't Recommend
No opinion of CEO

Pros

One of the best reasons is the opportunity to become a team lead or manager.

Cons

High turnover, low morale. Firms continually try to reward by low budget luncheons or non financial rewards. Bottom line is, money talks.

Advice to Management

The same advice to all firms that use call centers: radically rethink the call center model to address turnover.

Other Employee Reviews for Magellan Health

  1. "Good Pay, Salary & Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Columbia, MD
    Current Employee - Data Analyst in Columbia, MD
    No opinion of CEO

    Pros

    Very Top Notch Intelligent Employees

    Cons

    Political Environment - Not a friendly place to work

    Advice to Management

    Diversify upper management in all areas


  2. "Poor Utilization"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    No opinion of CEO

    Pros

    Good benefits, excellent work/life balance with ability to work from home a couple days a week, lots of PTO up front.

    Cons

    Very difficult to get information from others within the team which makes doing my job harder. If they'd just give up a little control things could be accomplished much more efficiently.

    Advice to Management

    Provide training on systems instead of letting you guess and fumble way around.

There are newer employer reviews for Magellan Health
There are newer employer reviews for Magellan Health

See Most Recent

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