Manulife - A great experience centered in the heart of Downtown Toronto | Glassdoor
There are newer employer reviews for Manulife
There are newer employer reviews for Manulife

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"A great experience centered in the heart of Downtown Toronto"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Client Account Representative in Toronto, ON (Canada)
Current Employee - Client Account Representative in Toronto, ON (Canada)
Recommends
Approves of CEO

Pros

Competitive Pay,
Great Benefits
Great co-workers (who helps out)

Cons

Training takes 5 weeks
Rated based on customer survey that may not be really accurate

Advice to Management

Management is good overall

Other Employee Reviews for Manulife

  1. Helpful (1)

    "Sweat Shop"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Support when you require time off for personal reasons
    Support if you need to work from home for personal reasons - really good at this
    Support with education/studies in terms of pay and time off

    Cons

    Goals are unreasonable and not supported with strong plans to achieve them
    Insufficient resources to get the job done
    Focus too many things
    Dont always do the right thing for employees and especially customers (caring attitude non-existent)

    Advice to Management

    Define your goals more succinctly. Avoid layering of branding to overcompensate for the lack of customer service. Focus on the methods of providing better services to customers. Remember without customers you cannot exist. Focus on staffing, because without them your customers cannot be served. Have better planning for system enhancement projects, there are too high a risk that is taken here. Take risk, but be careful where you place it.


  2. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director
    Recommends
    Approves of CEO

    Pros

    flexibility, culture and treatment of employees

    Cons

    the salaries are not competitive

There are newer employer reviews for Manulife
There are newer employer reviews for Manulife

See Most Recent

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