Manulife - Do you want to work in a Call Centre? | Glassdoor
There are newer employer reviews for Manulife
There are newer employer reviews for Manulife

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"Do you want to work in a Call Centre?"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Internal Wholesaler, Wealth Management Sales in Toronto, ON (Canada)
Current Employee - Internal Wholesaler, Wealth Management Sales in Toronto, ON (Canada)
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Manulife full-time (More than a year)

Pros

Several conferences throughout the year with lots of free alcohol!

Cons

Sweat shop environment that is driven by call centre metrics: dials and meetings booked.

Advice to Management

It's nice that our CEO gets a raise, what about regular Manulife employees? What happened to controlling expenses? Management should lead by example.

Other Employee Reviews for Manulife

  1. Helpful (1)

    "Financial advisor assistant"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The licenses and experience are legit
    Very little/No barriers to entry to an industry that is very hard to get in
    Cold Calling Experience
    The opportunity to own your book of business after 1-2 years

    Cons

    No salary
    Very long sales process (expect no virtually no income for the first year)
    Manager conveniently forgets thing at the worse possible moment
    lots and lots of cold calling
    Culture is dog eat dog --- make sure you follow up on your pay.
    If you don't push and ask questions, you get no info
    Propaganda
    They don't keep accurate stats on their sales process

    Advice to Management

    Your juniors are not building a business, they are your commission only employees
    Your business model is unscalable


  2. "great company for fresh graduates"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Investment Analyst in Toronto, ON (Canada)
    Current Employee - Investment Analyst in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Manulife full-time (More than 3 years)

    Pros

    - great work life balance

    Cons

    - compensation less competitive compared to other financial services firms

There are newer employer reviews for Manulife
There are newer employer reviews for Manulife

See Most Recent

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