Marchex - Low pay, high pressure, lots of drinks | Glassdoor
There are newer employer reviews for Marchex
There are newer employer reviews for Marchex

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Helpful (5)

"Low pay, high pressure, lots of drinks"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Seattle, WA
Current Employee - Anonymous Employee in Seattle, WA
Doesn't Recommend
Positive Outlook
No opinion of CEO

I have been working at Marchex full-time (More than a year)

Pros

I would say the best things about working here are the people you meet. They are quality employees who have tons of great industry experience. Also a plus--great work life balance.

Cons

Lack of accountability, micromanagement starting at the top, and low pay compared to industry/Seattle standards.

Advice to Management

Learn to take accountability for management issues, it impacts the company culture.

Other Employee Reviews for Marchex

  1. Helpful (3)

    "Layover job, not a career destination. Great for entry level work experience and programmers."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Marchex full-time (More than a year)

    Pros

    Fun, casual company culture. Little freebies like soda and snacks. Great place to learn a lot in short period of time (get some experience under your belt). I have and would recommend it for someone right out of college or trying to get some work experience under their belt.

    Cons

    -Pay scale is much lower. The further you get from being a programmer the wider the discrepancy. Campaign managers, customer service, and administrative workers can expect significantly less than similar jobs at other companies. On top of that the company has very strict boundaries on pay increases, even promotion based pay raises. Expect to get an amazing annual review and then be nickle and dimed (quite literally) when it comes to your raise.
    -Temp requirements. The largest single group of employees are the campaign managers (considered entry level). They require that these roles always start as temp with an undetermined conversion to full-time date (often over a year). Even non-entry level roles like their customer service require 3 months as a temp.
    -Skeleton crews. This one even applies to programmers. Marchex will promise big, but aren't willing to hire the needed labor to fulfill their promises. Often they fall short or abandon goals completely rather than hire the people needed to achieve the goals.
    -Communication and expectations. Often major organizational, procedural or product changes are decided then implemented overnight with little to no input on the feasibility from the employees actually impacted.
    -Broken, antiquated product code. The development teams try, but management is always pushing for more bells and whistles instead of fixing well-known platform issues. Right now many of their call based product offerings are cutting edge, but held together with string and duct tape. In a few years when other companies catch up technologically then the detriments inherent in platforms will cost them clients.

    Advice to Management

    You're not a start-up anymore! With well over 300 employees you need to start investing in the long-term: both your labor force and your products.


  2. Helpful (5)

    "Good potential but is in DIRE need of a restructure."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Campaign Manager in Seattle, WA
    Former Employee - Campaign Manager in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Marchex full-time (More than a year)

    Pros

    All the pros are pretty superficial. There's only so much free snacks, unlimited soda, a good downtown location with a view and nerf gun fights can make up for. Every 2 weeks the CMs have a free beer happy hour. Every 4-5 months they throw a company wide event with free food and booze.

    However those things do not cover the all the soul sucking "cons" and are pretty weak pros considering most corporate advertising companies and definitely independent agencies do this as a minimum if not more for their employees. If you are not applying for an administrative or operations role you probably will not mind working here as they tend to treat you better. The biggest pro is since your title contains "temp" other jobs will not look down on you when you try to leave in less than a year. Plenty people end up taking jobs at Amazon and Microsoft after putting in a little less than a year here (especially if you have previous experience).

    Cons

    -Cares too much about numbers and pushing out accounts. Since its so numbers based people don't care about quality work so you may end up fixing major errors in an account that was just "optimized" a few days ago. Hard to want to do a good job when everyone else is halfing it.
    -Your quality of life and competence of your team members depends on what team you are assigned to. Some teams are expected to work long hours with massive deadlines, some aren't so much. Some teams have people that do good work, others don't. Lots of times if your team does meet its goals you still end up doing extra work for another team that is not meeting its goals.
    -Everyone sits in one big room and because of that it can be a bit distracting if you don't plug in headphones. Obnoxious laughter by certain people.
    -They hire in waves. If someone leaves the team they do not automatically get replaced meaning your work load doubles. And stays doubled until about 3 months after a new person is hired because it takes that long to fully train them.
    -At the end of the quarter teams are evaluated and from there full time hires and more temp works get brought on. Neither your supervisor nor their boss has control over when you finally get to be "full-time" from temp. That information comes down from above and expect to be there over a year before this happens even though they claim up to 6 months.
    -They have "calibrations" in which after every quarter they put you in a category based on performance based on the amount of accounts you push out regardless of the massive error rate you may have. Your boss takes this information and from that fights with the other bosses to fill the few full-time spots open.
    -Good people to work with but its definitely clique based and can be reminiscent of high-school with lots of back-talking.
    -Your "bonus" is crap and there are big hurdle goals in place to make sure you only get the least amount possible.
    -Once you are "full-time" the pay doesn't increase you just get sub-standard benefits and a bus pass.
    -Temp workers aren't invited the the fancy-schmancy holiday party.
    -The company has built their own software they use so prepare for it to go down daily and for it to log you out of it on the hour.
    -Dealing with incompetent outsourcing partners.

    Advice to Management

    Treat your temp employees better. All you are doing currently is training them for better paying positions at other companies.

There are newer employer reviews for Marchex
There are newer employer reviews for Marchex

See Most Recent

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