Marriott International - A Once Great Company In Decline | Glassdoor
There are newer employer reviews for Marriott International
There are newer employer reviews for Marriott International

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Helpful (2)

"A Once Great Company In Decline"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Front Desk in Philadelphia, PA
Current Employee - Front Desk in Philadelphia, PA
Recommends
Negative Outlook
No opinion of CEO

I have been working at Marriott International full-time (More than 5 years)

Pros

-Can work anywhere in the world and virtually the same systems will in place - "brand standards."

-Many people circulate within larger hotels, so you can have the good fortune of working with many of the same great associates.

-When corporate culture that is portrayed as standard is in place, this is a fabulous company with high morals, and quality associates and managers.

-All sorts of interesting people come through the door as associates and many good times are had. We are a family unit under the best of circumstances.

Cons

-Marriott has been for about 5 years now doing everything they can to cut expenses, no matter the consequences towards our core goals as a company.

-Lack of consistency within management towards guests and associates. Guests are given the benefit of the doubt - even when they are abusive towards staff. Guests are rewarded with comps and upgrades for bad behaviour in many circumstances.

-GSS (Guest Satisfaction Survey) is given too much credence as a tool. Careers/Reviews are made and broken based on a flawed mechanism of survey. In a busy conference hotel we may have 15,000 check-ins per month, perhaps 100-200 or so guests will return surveys, and based on that feedback we get our scores of Overall Satisfaction, etc. Too much emphasis is pushed through this mechanism via corporate, however the reality is the owners (not Marriott) don't care as long as the hotel makes money.

-Punitive actions are not consistent. Rules are enforced one month and not the next, etc. There will be concerted pushes by managers to push certain associates out for minor infractions, that other associates will just be talked to about given the same circumstances.

Advice to Management

A return to Core Principles. Making Happy Associates make for Happy guests. As Mr. Marriott has transitioned out of the company these last years so has that old adage, and it is a shame.

Other Employee Reviews for Marriott International

  1. "Interview"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in San Francisco, CA
    Former Employee - Intern in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Marriott International full-time (Less than a year)

    Pros

    I did get to learn a lot about the industry; i got first hand seating at board meetings and certain perks

    Cons

    Can't say there is much opportunity for advancement after working there for 6 months for free. They sure did milk me for everything that I was worth though.


  2. Helpful (2)

    "Positive all around experience, but limited career growth opportunities."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Anaheim, CA
    Current Employee - Anonymous Employee in Anaheim, CA
    Positive Outlook
    Approves of CEO

    I have been working at Marriott International full-time (More than 5 years)

    Pros

    Great travel benefits. The people I've encountered have been genuinely passionate about what they do everyday and it reflects both in their approach to work as well as their everyday lives outside of the hotel.

    Cons

    Limited growth opportunities unless you're willing to relocate every couple of years. Senior leadership tends to get comfortable once they land in a desirable location, so you have to constantly move where the next level of opportunities are (domestically or internationally). Relocating every couple of years is not a viable option for everyone.

    Advice to Management

    Allowing multiple department heads to remain in the same hotel, running the same department for 20+ years is not conducive to the type of innovation and creative thinking that is going to foster and create the next generation of leadership.

There are newer employer reviews for Marriott International
There are newer employer reviews for Marriott International

See Most Recent

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