MassMutual - Call Center | Glassdoor
There are newer employer reviews for MassMutual
There are newer employer reviews for MassMutual

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"Call Center"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Phoenix, AZ
Current Employee - Customer Service Representative in Phoenix, AZ
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at MassMutual full-time (More than a year)

Pros

Vacation time
Training
New building/environment

Cons

Poor medical
If you do get sick it is very frowned upon to actually use the sick time.
Systems are very unorganized.
Management puts more focus on revenue generating incentives than providing accurate/quality customer service
When mistakes are made in other departments you are the front line for those customers

Other Employee Reviews for MassMutual

  1. "Company needs to revise compensation program. Constant turnover because of low and inconsistent pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Professional in Scottsdale, AZ
    Former Employee - Financial Services Professional in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MassMutual full-time (Less than a year)

    Pros

    Overall good company with a good public reputation.

    Cons

    Compensation and training are poor.

    Advice to Management

    Put together at base pay plus commission compensation package and a much more comprehensive training 3 month program. Doing this would increase the overall professionalism of the organization and it would develop much stronger and knowledgable CAREER Agents. Hiring anyone who has a perceived good warm market and then depleting this warm market over a year or so is not conducive to building a strong organization of seasoned and professional Agents. Most Agents don't stay with company more than a year.


  2. "It was an interesting experience working at MassMutual as an intern; however, I was mostly stuck making copies."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in Houston, TX
    Former Intern - Intern in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at MassMutual as an intern (Less than a year)

    Pros

    From my observation the commission for agents is pretty competitive with other financial services companies. I think is one is looking for a career in sales, MassMutual would be a good place for them.

    Cons

    Some employees told me that the only perk of working at MassMutual longterm was that they get one more day of vacation each year, and that's about it. I saw some agents become managers; however, I do not think that their salary increased (actually, it might have decreased).

    Advice to Management

    n/a

There are newer employer reviews for MassMutual
There are newer employer reviews for MassMutual

See Most Recent

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