Massage Envy - If you are new to the industry, this in an ok place to start. | Glassdoor
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There are newer employer reviews for Massage Envy

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"If you are new to the industry, this in an ok place to start."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Massage Envy full-time (More than a year)

Pros

You don't have to worry about marketing or any other business overhead, as the company does this for you. Wonderful opportunity to get plenty of table time to hone your massageskills and learn how to build client retention skills.

Cons

Corporate mentality is that the therapist is the least important part of the business model. A corporate trainer at a recent training seminar was quoted as saying "All massage therapists are whiny crybabies. You will never make them happy, so you should just ignore their requests." This is at the CORPORATE level...... This is what the corporation teaches the owners and management. Why would a respectable therapist want to be a part of a company that sees their greatest assets as a nuisance?

Advice to Management

Realize that the business has grown DESPITE the opinion of senior management. Client retention and new client sales are because of quality THERAPISTS.....The sale happens in the massage room, not at the front desk.

Other Employee Reviews for Massage Envy

  1. "Don't believe a word they say."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Massage Envy full-time

    Pros

    Discount Massages
    Excellent LMT's
    Good Clients

    Cons

    Constant problems with clients because once you become a member they care nothing about you. Members are locked into their membership and it takes an act of God to get out of it. They are harassed with phone calls if they miss one payment and many are sent to collections regardless of the circumstances. If you are not going to become a member, they would rather you not even come back even if you are going to pay the non-member rate. The turnover with employees is the highest I have seen with any company. You are nothing to the majority of owners and they will let you go without a second thought. Those who are not let go for whatever reason they can come up with, leaves within a few short weeks. These are the smart ones. It takes a special person to work for Massage Envy and that is not a compliment. I am talking about the majority and not all those who work there. Employees are treated as indispensable and worthless. You will be treated with a lack of respect and you can trust no one. The pay is horrible for what you have to listen to every day.

    Advice to Management

    You already know you have an undesirable reputation. Keep closer contact with franchisees to make sure they are all on the same page. Teach them how to properly build their business from the beginning. Have regional managers who teach and are great leaders. Maybe it should be someone who has earned the position instead of someone who bought their way into it. Most importantly, stress the importance of professionalism and how that is the key to building a business that people that trust.


  2. "Great place to start as a Massage Therapist, but little career growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certified Massage Therapist
    Current Employee - Certified Massage Therapist
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Massage Envy part-time (More than a year)

    Pros

    Strong business and marketing by company brings in steady business and clients.
    Very well-run business and policies to protect both employees and clients.

    Cons

    Pay is average for industry but limited due to pricing to clients.

    Advice to Management

    Add in some more incentives to employees to encourage outstanding performance to clinic and to clients.

There are newer employer reviews for Massage Envy
There are newer employer reviews for Massage Envy

See Most Recent

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